Housekeeping Supervisor

mcrhotels.com; Atlanta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Housekeeping Supervisor to lead a dedicated team in maintaining the highest standards of cleanliness and guest satisfaction. This role involves managing cleaning operations, overseeing a team, and ensuring that all areas of the hotel meet exceptional quality standards. If you are passionate about hospitality and have a positive attitude, this position offers an exciting opportunity for career growth and development within a supportive environment. Join a company recognized for its innovation and commitment to excellence, and be part of a team that values teamwork and guest satisfaction.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth

Health Benefits after 30 days

Qualifications

• Experience in hospitality or related fields preferred.
• Ability to follow guidelines and procedures effectively.

Responsibilities

• Manage cleaning operations including rooms and public areas.
• Oversee housekeeping team and conduct daily briefings.
• Ensure quality and cleanliness of rooms and public spaces.

Skills

Hospitality Experience

Conflict Resolution

Communication Skills

Teamwork

Attention to Detail

Education

High School Diploma

Experience in Hospitality

Job description

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The Aloft Atlanta Downtown Hotel is hiring!

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible to ensure they feel properly welcomed.
• Guest Satisfaction: Work together to contribute to high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Be knowledgeable about all hotel features and amenities.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for your role.
• Phone Etiquette: Answer calls courteously with the approved greeting.
• Spotless Cleanliness: Keep all areas, front and back of house, clean and organized.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet guests cheerfully while performing cleaning duties.
• Product Consistency & Quality: Complete checklists accurately and on time; ensure proper shift handovers.
• Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile always.
• Communication: Maintain clear, honest, and professional communication with team members.
• Can Do Attitude: Be willing to go beyond traditional roles to meet guest and business needs.
• Collaboration: Work together to create a welcoming environment and positive workplace.

SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations

The Housekeeping Supervisor manages cleaning operations, including rooms, public areas, laundry, and assumes the duties of the Executive Housekeeper in their absence. This includes cleaning guest rooms and public spaces as needed.

Other Duties And Expectations

• Manage Guest Request Log: Review and proactively address requests.
• VIP Management: Oversee VIP guests and requests.
• Oversee Housekeeping Team: Conduct daily briefings and ensure checklists are completed.
• Room Inspection: Ensure quality and cleanliness of rooms and public spaces.
• Storage Rooms: Keep storage and laundry areas organized and clean.
• Pre-Cleaning Duties: Stock supplies and prepare carts.
• Trash and Linen Removal: Manage waste and linen replacement.
• Deep Cleaning: Conduct as needed with maintenance.
• Departmental Meetings: Lead daily meetings in absence of the Executive Housekeeper.
• Supply Management: Order and maintain supplies.
• Inventory: Perform regular inventories.
• Maintenance Requests: Monitor and follow up on work orders.
• Room Status Reports: Ensure accuracy and resolve discrepancies.
• Lost and Found: Manage procedures and policies.
• Chemical Safety: Ensure proper use of hazardous chemicals per OSHA standards.
• Key Control: Maintain security of keys.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Return Intent

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

• Experience in hospitality, service, franchise, or related fields preferred; supervisory experience is a plus.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under stress and pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18 years or older.
• Willing to work varied hours including evenings, nights, weekends, and holidays.
• Arrive and leave shifts on time; work off the clock is not permitted.
• Take scheduled breaks and provide notice when calling out.

Physical Working Demands & Environment

Must be able to stand for long periods, operate equipment, lift up to 25 pounds, and inspect details at close and long range.

Note: This job description is not exhaustive and employees may be asked to perform other duties. Reasonable accommodations will be provided to qualified individuals with disabilities. The position is at-will and subject to change.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels with over 22,000 guestrooms across 37 states.
• Over 7,000 team members, operating under multiple brands.
• Award-winning company recognized for innovation and performance.

What We Offer

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, and health benefits after 30 days.

Qualifications & Requirements Summary

• Experience in hospitality or related fields preferred.
• Positive attitude, good communication, ability to work under pressure, and flexibility in schedule.
• Must be 18+, able to lift 25 pounds, and work varied shifts.