Housekeeping Supervisor

The Courtland Grand; Atlanta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Employee Assistance Program

Discounted Room Rate

Parental Leave

Daily Pay Program

Free Parking

Job summary

The Courtland Grand in Atlanta is seeking a Housekeeping Supervisor to lead the housekeeping team, coordinate staff, and ensure a consistently clean guest environment. You will train, supervise, and evaluate staff performance while maintaining safety standards.

Responsibilities include overseeing room cleaning, public areas, and back-of-house areas, addressing guest requests, and ensuring efficient operation.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials weighing up to 100 lbs.
• Effective verbal and written communication skills.

Responsibilities

• Supervise housekeeping staff with open communication, training, coaching and feedback.
• Interview, hire, train, evaluate performance and address disciplinary needs as appropriate.
• Supervise cleaning of guest rooms, turndown service, public areas and back-of-house to meet cleanliness and guest-satisfaction standards.
• Assign tasks to staff to ensure smooth housekeeping operations and manage special requests.
• Distribute supplies at shift start to control inventory and expenses.
• Respond to guest requests and concerns to maintain satisfaction.
• Log Lost and Found items and answer inquiries to maintain control.
• Implement emergency procedures to protect guests and staff.
• Adhere to attendance rules and perform other duties as assigned.

Skills

Housekeeping exp

Communication skills

Physical ability

Team leadership

Job description

About UsCourtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city’s largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few. At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed. We offer a hearty benefit package that includes, Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $19.00 - $19.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewMaintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.Essential Duties and ResponsibilitiesSupervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.Respond to guest requests, concerns, and problems to ensure guest satisfaction.Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHousekeeping experience preferred.Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.