Banquet Captain

The Courtland Grand; Atlanta (GA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Employee Assistance Program

Discounted Room Rate

Parental Leave

Daily Pay

Free Parking

Job summary

The Courtland Grand in Atlanta is seeking a Lead Banquet Team Member to supervise banquet service and ensure an exceptional guest experience. You will oversee the banquet staff, coordinate with catering for setups and timing, and ensure BEO directions are followed with attention to cleanliness and accuracy.

Strong communication, the ability to perform under time constraints, and knowledge of hotel operations are required.

Qualifications

• Experience in hotel or banquet service preferred.
• Strong communication skills and ability to work under deadlines.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Lead banquet team to service guests during functions.
• Check Banquet Event Orders (BEO) and ensure accuracy.
• Coordinate with banquet staff for setups, changes, and timing.
• Inspect banquet areas and ensure cleanliness and proper equipment handling.
• Recap banquet checks and coordinate with Night Audit.

Skills

Superior communication skills

Time management under deadlines

Verbal and written communication

Guest service orientation

Job description

About UsCourtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city’s largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few. At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed. We offer a hearty benefit package that includes, Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $13.00 - $13.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewLead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.Essential Duties and ResponsibilitiesCheck server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.Make contact with group representatives. Explain how to make contact if needed throughout function.Communicate all BEO changes to catering office and affected departments.Coordinate with banquet staff set-ups, changes, and time schedules for all functions.Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.Recap all banquet checks at end of each day and turn in to Night Audit.Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills:Hotel experience preferred.Superior communication skills to provide information and associated services to hotel management and guests.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.