HOUSEKEEPING SERVICE MANAGER

Compass Group USA; Fremont (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's ESFM division seeks a Housekeeping Service Manager to oversee the EVS/housekeeping department, ensuring operational excellence and superior service. The role requires strong leadership to manage staff, scheduling, audits, and compliance with safety standards.

The ideal candidate will be bilingual (Spanish/English), with 4+ years in support services or facilities maintenance and at least 1 year in supervisory roles, delivering quality service and customer satisfaction in a

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• 1 or more years of supervisory/management experience.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and an ability to prioritize.
• CRCST or any other applicable sterile processing certification is preferred.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Maintains a high level of cleanliness in assigned areas.
• Fluent in Spanish and English is required.
• Participates in recruitment and staff selection process.
• Assists with housekeeper scheduling.
• Assigns established work areas and/or project duties.
• Plans and coordinates project work.
• Attends and participates in departmental staff meetings, development and training courses.
• Provides and monitors individual guidance and motivation to employees.
• Participates in facility Quality Assurance Program as required.
• Works with chemicals on a constant basis requiring special clothing or safety equipment.
• Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
• Ensures that all equipment is clean and professional in appearance at all times.
• Assists housekeepers on an as needed basis.
• Performs other duties as assigned.

Skills

Bilingual Spanish-English

Supervisory experience

Customer service

Strong communication skills

Problem solving

Staff supervision

Tools

MS Office

Job description

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Position Title: HOUSEKEEPING SERVICE MANAGER

Shift: 2:00 pm to 10:30 pm (Sunday - Thursday)

Other Forms of Compensation: Potential Bonus

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

As a Bilingual Housekeeping Service Manager, you will be responsible for assisting in the successful operation and customer service of the EVS/housekeeping department.

Essential Duties and Responsibilities:

• Maintains a high level of cleanliness in assigned areas.
• Fluent in Spanish and English is required
• Participates in recruitment and staff selection process.
• Assists with housekeeper scheduling.
• Assigns established work areas and or project duties.
• Plans and coordinates project work.
• Attends and participates in departmental staff meetings, development and training courses.
• Provides and monitors individual guidance and motivation to employees.
• Participates in facility Quality Assurance Program as required.
• Works with chemicals on a constant basis requiring special clothing or safety equipment.
• Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
• Ensures that all equipment is clean and professional in appearance at all times.
• Assists housekeepers on an as needed basis.
• Performs other duties as assigned.

Qualifications:

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• 1 or more years of supervisory/management experience.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to utilize a participative approach to managing staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and an ability to prioritize.
• Ability to function appropriately under stressful conditions.
• CRCST or any other applicable sterile processing certification is preferred.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.