Housekeeping Senior

Crestline Hotels & Resorts; Virginia Beach (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Lead Houseperson in Virginia Beach to coordinate housekeeping tasks, mentor staff, and uphold the highest standards of guestroom cleanliness and public areas. You will monitor room status, verify inspections, and ensure accurate recordkeeping throughout each shift.

Ideal candidates have a GED or high school diploma and at least 2 years of front-line hotel housekeeping experience.

Qualifications

• High school diploma or GED required.
• 2 years’ experience as a Room Attendant in hotel operations.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of room status on AM reports; report discrepancies and update status.
• Ensure staff report to work; document lateness or absences.
• Coordinate breaks and distribute assignment sheets; review priorities.
• Assign keys and beepers; maintain security of keys.
• Check room attendants’ carts for supplies, cleanliness, and issues.
• Inspect rooms using checklists and relay deficiencies to be corrected.
• Directly contact staff to address deficiencies and update status.
• Inspect public areas and service areas after cleaning; ensure quality.
• Complete work orders for maintenance and submit to Housekeeping Clerk.
• Contact Engineering for urgent repairs and provide staff training.
• Document information in department log book and close duties.

Education

High School Graduate

2 years experience as Room Attendant

Job description

Lead Excellence Behind the Scenes at the Westin Virginia Beach Town Center

We are seeking a Lead Houseperson who takes pride in setting standards, leading teams, and delivering immaculate guest experiences.

If quality, consistency, and leadership define your work, we want you on our team.

Overview:

The Housekeeping Lead/Senior coordinates work activities of the Housekeeping staff in hotel.

Potential Career Paths:

Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• 2 years experience as Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.