Housekeeping Senior

Crestline Hotels & Resorts; Athens (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Housekeeping Lead/Senior to coordinate the work of the housekeeping staff in a hotel setting, ensuring cleanliness and guest satisfaction.

Responsibilities include inspecting rooms, training staff, managing assignments, maintaining supplies, and reporting to the manager. Requires high school diploma or GED and at least 2 years as a Room Attendant; equal opportunity employer.

Qualifications

• High School Graduate or GED or equivalent.
• 2 years experience as Room Attendant.

Responsibilities

• Coordinate work activities of the Housekeeping staff.
• Inspect guest rooms for cleanliness and compliance with standards.
• Inspect public areas and report deficiencies to supervisor.
• Prepare and distribute assignment sheets; ensure coverage and breaks.
• Train staff and provide feedback on performance.
• Document issues and complete paperwork and closing duties.

Skills

Team leadership

Guest satisfaction

Communication

Staff training

Operations supervision

Education

High School Diploma / GED

2 years Room Attendant experience

Job description

The Housekeeping Senior's main duty will include inspecting guest rooms.

Overview

The Housekeeping Lead/Senior coordinates work activities of the Housekeeping staff in hotel.

Potential Career Paths

Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent
• 2 years experience as Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.