Housekeeping Supervisor

crestline-external; Virginia Beach (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

401(k)

Job summary

Crestline Hotels & Resorts in Virginia Beach is looking for a Housekeeping Supervisor to lead the hotel’s housekeeping staff, ensure cleanliness standards, and maintain guest satisfaction. The role requires coordinating work assignments, training staff, and upholding safety and quality procedures.

You will monitor room status, supervise room attendants, manage shifts, report issues, and contribute to a positive guest experience.

Qualifications

• High School diploma or GED.
• Six months to one year of related supervisory experience.

Responsibilities

• Direct and coordinate housekeeping staff daily.
• Ensure cleanliness and sanitation standards throughout the hotel.
• Monitor room status and coordinate with Room Attendants.
• Train staff and provide feedback to management.
• Manage shift assignments and report issues promptly.

Skills

Supervisory experience

Staff supervision

Education

High School Diploma or GED

Job description

Westin VB Town Center is looking for Housekeeping Supervisors.

We offer medical, dental, vision, disability insurance, paid time off and 401(k).

Come join our team!

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.