Housekeeping Section Supervisor - Eldorado

Caesars Entertainment; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Caesars Entertainment is seeking a Housekeeping Supervisor to oversee guest room cleaning standards across shifts. You will schedule, assign, and supervise housekeeping staff, ensuring safety and efficiency while maintaining high-level service for guests.

Responsibilities include coaching team members, managing carts and linen, and enforcing safety procedures. English/Spanish fluency and a HS diploma are required; flexibility for varied shifts is expected.

Qualifications

• Read, understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures.
• Good organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Fluent in English and Spanish for daily guest interactions.

Responsibilities

• Develops and supervises scheduling of housekeeping team members.
• Issues work assignments at the start of each shift.
• Oversee completion of daily assignments and stock levels.
• Ensure safe handling of cleaning products and equipment.
• Coach and counsel team members and supervise guest room attendants.

Skills

Trailblazer Guide

Housekeeping manual

Emergency procedures

Organizational skills

Verbal communication

Written communication

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

Office equipment

Housekeeping equipment

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Supervise team members to ensure a high standard of cleanliness is being provided to all guest rooms during each shift.

How You Will Create the Extraordinary

Develops and supervises the scheduling of housekeeping team members

Issue work assignments at the start of each shift

Oversee the completion of daily assignments

Ensure the safe handling of cleaning products

Coach and counsel team members

Collect keys at the end of the shift

Continuously check linen and supply rooms, maid carts and all equipment used by guest room attendants, housepersons, and shampoo persons and ensure proper use of all equipment

Maintain linen consumption, housekeeping supplies, care of furniture, and appearance of the building and fixtures

Report suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately

Other duties as assigned

What You Will Need

• Ability to understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures
• Good organizational skills
• Strong verbal and written communication skills

Ability to read, write, and communicate verbally in English and Spanish

• Ability to operate office and housekeeping equipment
• Perform under pressure in an interruptive environment
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated

Work entails use of solvents/oils, electrical devices, and computer equipment

May encounter fumes/odors and dirt/dust

Work is done in high places and occasionally on slippery surfaces

Constant awareness is required of surrounding areas to ensure safety of employees and guests

Constant contact with co-workers and guests

Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

Frequent standing, walking, bending over; repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors

Occasional reaching overhead, crouching, kneeling, crawling, climbing and balancing

Seldom requires sitting, pushing/pulling over 100 lbs., lifting/carrying up to 25 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.