Housekeeping Room Attendant

Crowne Plaza Lansing; Lansing (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Crowne Plaza Lansing is seeking a dedicated Housekeeping Room Attendant to ensure a clean and welcoming environment for guests. This full-time position involves performing thorough cleaning and maintenance of guest rooms, maintaining safety standards, and providing excellent customer service, making it essential for an exceptional guest experience. Ideal candidates will have a high school diploma and prior experience in hospitality, with strong communication and organizational skills.

Benefits

Medical/Dental/Vision Insurance

Vacation time

Holiday Bonus

Travel Benefits at IHG Hotels

Retirement Plan with company match

Qualifications

• Prior hospitality experience preferred.
• Ability to work flexible schedules including nights and weekends.
• Basic reading, writing, and math skills required.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Respond to guest complaints and special requests to ensure satisfaction.
• Monitor and control supplies while minimizing waste.

Skills

Communication

Manual Dexterity

Time Management

Independent Work

Education

High school diploma or equivalent

Job description

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Job Overview

The Room Attendant role is critical to delivering an exceptional stay to our guests. The Room Attendant ensures the accommodations are clean and welcoming.

Description

The Room Attendant role is critical to delivering an exceptional stay to our guests. The Room Attendant ensures the accommodations are clean and welcoming.

Benefits Provided To FULL-TIME Employees

• Medical/Dental/Vision Insurance
• Vacation time
• Vacation Enhancement
• Personal Day
• Holiday Bonus
• Sick time
• Travel Benefits at IHG Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing West
• Retirement Plan with company match
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy

Duties And Responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including, but not limited to: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc., room refrigerator, coffee/tea maker and supplies, and kitchen area.
• Wear safety protection equipment in line with department regulations and any local legislative requirements and follow established safety procedures at all times.
• Handle and store chemicals in line with hotel regulations and any local legislative requirements.
• Use appropriate software to track room cleaning progress. Report any room unable to be serviced to supervisor according to established procedures.
• Use appropriate software to report necessary repairs or unsafe conditions; if necessary report to supervisor.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• Respond to guest complaints, special requests, and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Communicate with other departments to ensure excellent quality and service.
• Regularly assist with deep cleaning projects.
• Turndown duties.
• Other duties as assigned.

Specific Job Knowledge, Skills, And Abilities

• Meet time standards to ensure efficient workflow.
• Communication skills, written and verbal, in the primary language(s) used in the workplace.
• Ability to perceive and identify stains on towels and linens.
• Ability to perceive and detect uncleanliness and/or soiled surfaces.
• Ability to work a flexible schedule including, nights, weekends and/or holidays.
• Ability to work independently.
• Basic reading, writing, and math skills.
• Ability to navigate and use various software.

Physical Demands

• Must be able to exert well-paced mobility for up to 8 hours in length.
• Must be able to position self to fulfill cleaning tasks.
• Requires grasping, reaching, and performing repetitive motions; manual dexterity.
• Frequently requires lifting or transporting items weighing up to 75 pounds, and maneuvering carts and equipment weighing up to 200 pounds on a regular and continuing basis.
• Work tasks are performed indoors, in a basement setting.
• Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures (+110 F) possibly for one hour or more.
• Lift and transport up to 70 pounds on a regular and consistent basis, and maneuver equipment weighing up to 250 pounds on a regular and consistent basis.

Requirements

Qualifications and Requirements

• A high school or equivalent education is preferred. Prior hospitality experience preferred.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subjects to disciplinary action, up to and including, separation from employment.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries

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