Housekeeping Room Attendant

Shelby American, Inc.; Lansing (MI); On-site; Full time

Job summary

An established industry player in hospitality is seeking dedicated Room Attendants to join their dynamic team. This role offers excellent growth opportunities and flexible scheduling in a supportive environment. You will be responsible for maintaining cleanliness and service standards in guest rooms, ensuring guest satisfaction, and collaborating with various departments. The company values teamwork and emotional connections with guests, making it an exciting place to work. If you have a keen eye for detail and a passion for hospitality, this is the perfect opportunity for you to thrive in a rewarding career.

Benefits

Travel Discounts at IHG Hotels

Holiday Bonus

Retirement Plan with Company Match

Paid Vacation Time

Health, Dental, and Vision Benefits

Sick/Personal Time

Friends and Family Rate at The Crowne Plaza Lansing

$20,000 Free Life Insurance Policy

Bereavement Leave

Pet Bereavement

Qualifications

• Prior hospitality experience preferred.
• Ability to navigate and use various software.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Respond to guest complaints and ensure guest satisfaction.
• Report any health and safety incidents immediately.

Skills

Attention to Detail

Communication Skills

Ability to Work Independently

Basic Reading, Writing, and Math Skills

Education

High School or Equivalent Education

Tools

Room Cleaning Software

Job description

Description

Would you like to join a team with excellent growth opportunities, flexible scheduling, great benefits, and fantastic teamwork? We are looking for talented Room Attendants with a great attention to detail. Pay starts $17/hr.

Duties and Responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including, but not limited to: making beds, dusting, vacuuming, cleaning and sanitizing, bathrooms, removing trash/rubbish, etc., room refrigerator, coffee/tea maker and supplies, and kitchen area
• Wear safety protection equipment in line with department regulations and any local legislative requirements and follow established safety procedures at all times
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Use appropriate software to track room cleaning progress. Report any room unable to be serviced to supervisor according to established procedures
• Use appropriate software to report necessary repairs or unsafe conditions; if necessary report to supervisor
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Respond to guest complaints, special requests, and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedures
• Communicate with other departments to ensure excellent quality and service
• Regularly assist with deep cleaning projects
• Turndown duties
• Other duties as assigned

About Us

Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Let's Go Further Together.

Benefits & Discounts Available to ALL Crowne Plaza Lansing Associates:

• Travel Discounts at IHG Hotels & Resorts Worldwide
• Holiday Bonus
• Retirement Plan with Company Match
• Sick/Personal Time
• Friends and Family rate at The Crowne Plaza Lansing

Benefits & Discounts Available to FULL-TIME Crowne Plaza Lansing Associates:

• Health, Dental, and Vision Benefits
• Paid Vacation Time
• Paid Personal Day
• Retirement Savings with Company Match
• Seven (7) Paid Holidays
• Holiday Bonus
• $20,000 Free Life Insurance Policy
• Bereavement
• Pet Bereavement

Requirements

Specific job knowledge, skills, and abilities:

• Meet time standards to ensure efficient workflow.
• Communication skills, written and verbal, in the primary language(s) used in the workplace.
• Ability to perceive and identify stains on towels and linens.
• Ability to perceive and detect uncleanliness and/or soiled surfaces.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.
• Ability to work independently.
• Basic reading, writing, and math skills.
• Ability to navigate and use various software.

Physical demands

• Must be able to exert well-paced mobility for up to 8 hours in length.
• Must be able to position self to fulfill cleaning tasks.
• Requires grasping, reaching, and performing repetitive motions; manual dexterity.
• Frequently requires lifting or transporting items weighing up to 75 pounds, and maneuvering carts and equipment weighing up to 200 pounds on a regular and continuing basis.
• Work tasks are performed indoors, in a basement setting.
• Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures (+110 F) possibly for one hour or more.
• Lift and transport up to 70 pounds on a regular and consistent basis, and maneuver equipment weighing up to 250 pounds on a regular and consistent basis.

Qualifications and Requirements

• A high school or equivalent education is preferred. Prior hospitality experience preferred.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
• Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subjects to disciplinary action, up to and including, separation from employment.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.

E.E.O: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a drug-free workplace. Background checks are done on all positions.