Housekeeping Quality Inspector & Trainer

Clarion Hotel Philadelphia International Airport; Essington (PA); Presencial; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision Insurance

Paid Vacation

Paid Personal Days

Paid Holidays

Free Life Insurance

Employee Discounts

Descripción de la vacante

Clarion Hotel Philadelphia International Airport is seeking a Housekeeping Inspector to ensure guest rooms, public areas, and back of house meet cleanliness and presentation standards. You will train staff, inspect areas, manage supplies, and communicate room statuses to front desk to maintain guest satisfaction.

Ideal candidates have high school education, prior housekeeping or supervisory experience, and the ability to work flexible shifts.

Formación

• High School diploma or equivalent.
• Previous housekeeping or hotel experience.
• Prior inspection or supervisory experience preferred.

Responsabilidades

• Provide training, coaching, counseling, and performance feedback to improve performance and quality to ensure maximum efficiency and that procedures are followed according to brand and hotel standards and productivity levels are being met.
• Assist with training new housekeeping staff on cleaning and inspection standards.
• Inspect the cleaning of guest rooms, public areas and back of house to ensure compliance with the standard room set-up and that the hotel is cleaned to specifications to achieve a high level of cleanliness and guest satisfaction.
• Issue supplies, linens and equipment to staff at the beginning of shift to control inventory and ensure proper supplies are available.
• Identify deficiencies and communicate corrective actions clearly to housekeeping staff.
• Ensure rooms are updated accurately and timely for guest occupancy and communicate room status updates with housekeeping office and front desk.
• Inventory stock to ensure adequate supplies.
• Respond to guest questions, complaints and/or requests in a courteous manner to ensure guest satisfaction.
• Log items for lost and found and answer inquiries to maintain controls and ensure guest satisfaction.
• Identify and report maintenance issues, safety hazards, or damaged furnishings.
• Perform regular inspections to ensure proper use and storage of cleaning chemicals and equipment.
• Greet guests and fellow associates in a warm and friendly manner.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice and ensure staff follow established safety and infection control standards.
• Perform room attendant, houseperson, lobby attendant and laundry attendant duties when staffing shortages occur or during peak periods and assist in all housekeeping related tasks to ensure smooth housekeeping operations.
• Perform other duties/tasks as assigned by management.

Conocimientos

Attention to detail

Communication skills

Professional appearance

Team player

Chemicals safety

Physical stamina

Flexible shifts

Educación

High School diploma or equivalent

Descripción del empleo

Clarion Hotel Philadelphia International Airport is seeking a Housekeeping Inspector to ensure guest rooms, public areas, and back of house meet cleanliness and presentation standards. You will train staff, inspect areas, manage supplies, and communicate room statuses to front desk to maintain guest satisfaction.

Ideal candidates have high school education, prior housekeeping or supervisory experience, and the ability to work flexible shifts.