Housekeeper | Philadelphia Residence Inn

Philadelphia Residence Inn; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

Philadelphia Residence Inn is seeking a dedicated housekeeper to maintain guest room cleanliness and security. You will handle guest requests, report maintenance needs, and ensure privacy and safety in all rooms. A flexible schedule including weekends and holidays is required, with prior hotel cleaning experience preferred.

The role emphasizes teamwork, professional communication with staff and guests, and adherence to chemical handling guidelines in a fast-paced hotel environment.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Clean guest rooms as assigned to hotel standards.
• Report maintenance issues and guest requests.
• Ensure confidentiality and security of all guest rooms.
• Maintain safety and housekeeping procedures.
• Restock and return carts; perform seasonal cleaning as scheduled.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Skills

Guest service

Communication

Teamwork

Tools

Chemical handling

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.