Housekeeping Ops Manager - Lead Quality & Guest Service

OCI Hospitality; Glendale (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

OCI Hospitality in Glendale, CO seeks a Housekeeping Manager to lead housekeeping, laundry, and public area teams, upholding labor and quality standards while delivering exceptional guest service.

The role involves budget monitoring, safety compliance, daily room inspections, and ensuring accurate reporting. You will guide staff, maintain policies, and ensure smooth operations in a hotel environment.

Qualifications

• Strong interpersonal and communication skills required.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Oversees housekeeping, laundry and public area team members with authority to interview, select and set pay; discipline; termination recommendations; investigate complaints.
• Ensures guests are provided superior room and public area cleanliness.
• Monitors and oversees department budget including payroll and inventories.
• Ensures health and safety standards compliance.
• Assists with controls for supplies and keys procedures.
• Establishes daily room inspection program.
• Ensures department reporting is completed promptly and accurately.
• Maintains knowledge, skills, and abilities needed to perform any position in the department.
• Maintains accurate lost and found log and upholds related policies and procedures.
• Handles chemicals and cleaning supplies with care and in accordance to standards.
• Operates commercial laundry and cleaning equipment.
• Performs additional responsibilities as assigned by leadership.

Skills

Strong interpersonal and communication

Strong organizational skills

Ability to handle stressful situations

Strong leadership

Professional conduct

Job description

OCI Hospitality in Glendale, CO seeks a Housekeeping Manager to lead housekeeping, laundry, and public area teams, upholding labor and quality standards while delivering exceptional guest service.

The role involves budget monitoring, safety compliance, daily room inspections, and ensuring accurate reporting. You will guide staff, maintain policies, and ensure smooth operations in a hotel environment.