Housekeeping Operations Supervisor

EOS; Portland (ME); On-site; USD 33,000 - 36,000; Full time

Job summary

EOS in Portland, ME seeks a housekeeping supervisor to organize daily cleaning operations, assign staff, and monitor service quality. You will coordinate with management to ensure efficiency and guest satisfaction across a 24-hour operation.

Responsibilities include staffing, standard-setting, reporting, handling complaints, and maintaining confidentiality of guest and staff information. This full-time role requires flexibility and a professional appearance.

Qualifications

• Ability to lift and carry 50 pounds; must be able to frequently bend, stoop, kneel, and stand through shift.
• Schedule flexibility to meet the demands of a 24-hour operation.
• Maintain a high standard of personal appearance and grooming.
• Maintain regular attendance in compliance with hotel needs; attend all required meetings and trainings.
• Must be able to maintain confidentiality of sensitive guest and colleague information.

Responsibilities

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies; and issues supplies and equipment to staff.
• Makes recommendations to improve service and ensure more efficient operation.
• Examines building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to management.
• Responsible for courteous, efficient response at all times.
• Establishes standards and procedures for the work of housekeeping staff.
• Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Perform other duties as requested by ownership and management.

Job description

EOS in Portland, ME seeks a housekeeping supervisor to organize daily cleaning operations, assign staff, and monitor service quality. You will coordinate with management to ensure efficiency and guest satisfaction across a 24-hour operation.

Responsibilities include staffing, standard-setting, reporting, handling complaints, and maintaining confidentiality of guest and staff information. This full-time role requires flexibility and a professional appearance.