Housekeeping Operations Supervisor

Hyatt Vacation Ownership; Escondido (CA); On-site; Full time

Job summary

Join a leading hospitality company as a Housekeeping Operations Supervisor, where you will oversee housekeeping staff, ensure quality standards, and enhance guest satisfaction. This role involves supervising daily activities, training staff, and maintaining high service levels. If you are passionate about customer service and team leadership, this position offers a dynamic work environment with opportunities for growth.

Benefits

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and reward programs

Stipend for work shoes

Qualifications

• Supervise Housekeeping staff and ensure quality standards.
• Assist in hiring, training, and evaluating employees.

Responsibilities

• Inspect villas/rooms and public areas after cleaning.
• Document and resolve issues with discrepant rooms.
• Communicate effectively with staff and guests.

Skills

Communication

Customer Service

Team Leadership

Job description

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Job Summary

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc., after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift.

Hourly Rate: $24.75

Additional Responsibilities

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

Site Specific Benefits

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

Core Work Activities

• Follow all company and safety policies; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure a professional appearance; maintain confidentiality; protect company assets.
• Welcome and acknowledge guests; address service needs; assist individuals with disabilities; thank guests sincerely.
• Communicate clearly and professionally.
• Develop positive working relationships; listen and respond to colleagues' concerns.
• Ensure quality standards are met.
• Perform physical activities such as standing, sitting, walking, lifting objects up to 25 pounds.
• Perform other duties as requested.
• Maintain a professional and pleasant personality focused on customer service.
• Be available to work flexible hours including evenings, weekends, and holidays.
• Valid Driver's License required.

Hyatt Vacation Ownership is an equal opportunity employer committed to diversity and inclusion.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality