Housekeeping Operations Manager

Salamander Washington DC; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel management company seeks a Housekeeping Supervisor to ensure high standards of cleanliness and guest satisfaction. The ideal candidate will oversee housekeeping and laundry operations, manage staff training, and maintain operational budgets while embodying their commitment to hospitality and teamwork.

Benefits

Competitive wages

Employee discounts

Professional development

Qualifications

• 3 years related experience in housekeeping or hospitality required.
• High school diploma or GED; relevant degree preferred.

Responsibilities

• Supervise housekeeping operations and guest relations.
• Inspects rooms for cleanliness and adherence to standards.
• Manages budget and staffing levels.

Skills

Customer Service

Team Management

Problem Solving

Education

High school diploma or GED

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration

Job description

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.

We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

POSITION OBJECTIVE

Supervise and maximize the efforts of the Housekeeping and Laundry Department in order to ensure compliance with all standards of customer satisfaction, cleanliness, safety, productivity and efficiency set by Salamander Hotels and Resorts.

Essential Job Functions

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Office in a timely and efficient manner.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments. Manage exchange of work assignments throughout shift.
• Inspects guestrooms and public space on a daily basis as assigned.
• Maintains a comprehensive program to generate work orders for Engineering.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Ensures all Laundry Operations, in-house or outside contracts are performed according to the property standards.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Inventories stock to verify adequate supplies in service areas and storage rooms.
• Verifies all employees have proper supplies, equipment and uniforms.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Participates in weekly labor review.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Responsible for all SDS records and labeling, sharp containers and other OSHA requirements within department.
• Other duties may be assigned as business demands.
• Uses all available on the job training tools to train new room attendants, housepersons, public area attendants, and laundry team to provide follow-up training as necessary.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in an on-going employee recognition program.
• Celebrates successes and publicly recognizes the contributions of team members.
  
  

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Understands the Salamander Collection service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
  
  

Education/Experience

• High school diploma or GED; 3 years related experience and/or training; or equivalent combination of education and experience.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
  
  

Requirements

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 25 pounds.
• The employee must be able to see differences in widths and length of lines such as those on graphs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fundamental competencies required for accomplishing basic work activities:
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  
  

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.