Booking Office Manager Operations · Washington · Hybrid Remote

Eurovision Services SA; Washington (District of Columbia); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Booking Office Manager to join their dynamic team in Washington D.C. This role is pivotal in managing client relationships and ensuring the seamless delivery of broadcast services for various events. You will be the first point of contact, coordinating operations to provide exceptional service while optimizing resources. The ideal candidate will possess relevant experience in broadcasting or telecom, coupled with a strong customer service mindset and excellent communication skills. Join a multicultural team and engage in high-impact projects that shape the future of media services.

Benefits

Competitive Salary

15 Days Vacation

Flexible Work Week

Health, Dental, and Vision Coverage

HSA Contributions

Sick Leave

401K Contributions

Free Parking

Qualifications

• Experience in broadcasting or telecom operations is essential.
• Strong customer service skills and communication abilities are required.

Responsibilities

• Act as the primary contact for clients and ensure service continuity.
• Collaborate with internal teams to deliver outstanding customer experiences.

Skills

Customer Service

Broadcasting Knowledge

Telecom Operations

Communication Skills

Team Collaboration

Multicultural Experience

Education

Degree in Telecommunications Engineering

Bachelor's or Master's Degree

Job description

EurovisionAmericas Inc. (EAI) Washington D.C. is looking for a Booking Office Manager to be part of the Eurovision Services (ES) Operations Team.

ABOUT THE ES OPERATIONS TEAM:

The ES Operations division serves as central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.

The Booking team plays a key role in the management of ES clients. They are the principal point of contact for clients booking services from ES. The team is in constant contact with clients and will always seek to rapidly and reliably deliver the best value for money services to all clients working with ES.

PRINCIPAL RESPONSIBILITIES OF THIS POSITION

As a Booking Office Manager you will:

1. Be the first point of contact for clients and partners.
2. Ensure continuity of services and coordination of all standard broadcast solutions within sports, news and other types of events.
3. Ensure the service delivery is focused on an outstanding customer experience.
4. Work in close collaboration across internal teams, including technical staff, global master control facilities, and a team of booking managers.
5. Oversee the management of resources on the Eurovision Global Network and allocate resources accordingly.
6. Develop a comprehensive understanding of client requirements, methodologies, and workflows.

YOUR SKILLS AND EXPERIENCE

The successful candidate needs to have:

1. Relevant experience in the field of broadcasting or telecom operations.
2. Some years of experience in customer services.
3. Knowledge and understanding of broadcasting and telecom technology (basic concepts).
4. Excellent customer service approach and attitude (e.g. empathetic, adaptable, patient).
5. Excellent communication skills.
6. Excellent team player and positive attitude.
7. Experience working in multicultural environments.

ADDED VALUE

1. Knowledge of transmission technologies (satellite and fiber) basic concepts.
2. Some years of experience working on broadcast sport and news events.
3. Work experience in the field of engineering, IT or other technical aspects of broadcasting.
4. Ideally have experience previously working in an operational role.
5. Practical project management experience.

ONCE ON BOARD YOU WILL

1. Be part of an outstanding multicultural and international team.
2. Get involved in Tier-1 sports projects with impact and visibility.

EDUCATION

Degree in Telecommunications Engineering or similar degree (Master or Bachelor).

BENEFITS AND PERKS

1. Competitive salary and benefits.
2. 15 working days of vacation, increasing to six (6) weeks.
3. A flexible 40-hour work week.
4. Health, Dental and Vision coverage.
5. HSA account, including an annual contribution of $1,000 for individuals, or $2,000 for families.
6. Eight (8) days a year for sick leave.
7. 401K with company contributions of up to 6% by year 4.
8. Free parking.

POSITION LOCATION

The position is based at 2000 M Street, NW, Washington, DC 20036.

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident.

We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations, and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences.

Discover more about Eurovision Services at www.eurovision.net.