Housekeeping Operations Lead

DelMonte Hotel Group; Beachwood (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefit packages for 0ll

Hotel room discounts at our locations

Discounts on food and beverages

Professional development and ascent

Equal Opportunity Employer

Job summary

DelMonte Hotel Group is seeking a proactive Hotel Operations Manager (Housekeeping) for the Greater Cleveland Area, based at Residence Inn Cleveland Beachwood. You will supervise the Housekeeping Department, hire/train staff, and ensure cleanliness and guest satisfaction across all rooms and public spaces.

The role emphasizes strong communication, team leadership, and ability to manage budgets and inventory, while upholding safety and sanitation standards.

Qualifications

• 1-3 years related experience in housekeeping.
• Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Ability to manage / supervise a staff.
• Ability to work as part of a team and complete tasks individually.
• Ability to prioritize tasks in a fast-paced work environment.
• Solid organizational, time-management and prioritization skills.

Responsibilities

• Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness.
• Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
• Ensure set up and tear down of meeting room is completed as needed.
• Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
• Investigate complaints regarding housekeeping service and equipment, and take corrective action.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Ensure Safety Data Sheets are on file and current for all chemicals used.
• Ensure food quality and service standards are being maintained as required (Select Service properties).
• Ensure food sanitation and proper food handling standards are being followed (Select Service properties).
• Manage the Lost and Found program.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
• Ensure the cleanliness of the Housekeeping department and surrounding areas.
• Assist in checking all fixtures, equipment and room conditions for proper operation, report any deficiencies.

Skills

Staff supervision

Communication skills

Organizational skills

Education

AA degree or equivalent

Job description

DelMonte Hotel Group is seeking a proactive Hotel Operations Manager (Housekeeping) for the Greater Cleveland Area, based at Residence Inn Cleveland Beachwood. You will supervise the Housekeeping Department, hire/train staff, and ensure cleanliness and guest satisfaction across all rooms and public spaces.

The role emphasizes strong communication, team leadership, and ability to manage budgets and inventory, while upholding safety and sanitation standards.