Housekeeping Office Coordinator

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking an administrative professional to support Housekeeping operations and payroll processes in a busy, guest-focused environment.

You will prepare reports, maintain trackers, and assist with purchasing, inventory, and weekly walkthroughs while upholding Omni’s standards of service. Strong communication and confidentiality are essential in this role.

Qualifications

• Minimum six months administrative experience and/or customer services role.
• High school education required; college degree preferred.
• Ability to clearly communicate in English with guests, management and co-workers.
• Ability to handle stressful situations in a calm, welcoming manner.

Responsibilities

• Maintain Payroll by keeping Housekeeping Time Edit Sheets and obtaining signatures.
• Enforce hotel policies with courtesy and tact.
• Prepare morning reports and research information for follow-up with associates and guests.
• Maintain high housekeeping standards, professionalism in attitude and appearance.
• Assist with inventory, purchasing and receiving supplies.

Skills

Customer service

Communication

Teamwork

Conflict resolution

Education

High school diploma

College degree

Tools

Microsoft Office

Word

Excel

Outlook

PowerPoint

Opera

Kronos

Birchstreet

GoConcierge

Synergy

Job description

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

To maintain the organization and timely completion of all administrative functions of Housekeeping.

Essential Job Functions

• Assist with Payroll by maintaining Housekeeping Time Edit Sheets, obtaining signatures for the Time Detail with Audit Trail.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Prepares morning reports and researches information for associate and guest follow up.
• Creates and maintains the highest standards of Housekeeping at all times, being professional in attitude, appearance, and application.
• Maintain the issue prevention tracker.
• Maintain the productivity tracker.
• Maintain the inspection tracker.
• Post inspection and productivity updates weekly.
• Assist with inventory, purchasing, and receiving supplies.
• Participate in weekly walkthroughs, maintain, and distribute detailed notes for follow up.
• Prepare New Hire paperwork.
• Assist with Shoes for Crews, orders, returns, and exchanges.
• Submit end of shift report.
• Complete special projects as assigned by DOR, DOH, ADOHs.
• Gathers and organizes all materials for End of Month reports including checkbook audits and CARE completion reports.
• Ensures that all filing systems are maintained according to specifications.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Ability to maintain strict confidentiality.
• Participate in Weekly Resume meeting and Resume Recaps.
• Participate in OST Meetings and send recaps.
• Update Department Information Board Weekly.
• Complete other duties as assigned by Housekeeping Management.

Qualifications

• Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities. Hotel experience strongly preferred.
• High school education required, college degree preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on requests and needs in a fast paced environment.
• Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.
• Customer service oriented with a desire to create memorable guest experiences.
• Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office).
• Strong verbal and written communication skills.
• Maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
• Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
• Move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
• Requires bending, reaching overhead, kneeling and use of stairs. Stand, walk or sit for an extended period or for an entire work shift.

• Must be able to work a variety of shifts, including weekends and holidays.

Environment & Position Analysis

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Requires bending, reaching overhead, kneeling and use of stairs. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Tools & Equipment

• Desktop computer (Opera, Kronos, Birchstreet, GoConcierge, Synergy, Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio dispatch.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link. EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.