Housekeeping Office Coordinator

Marriott-International; Kansas City (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Marriott International is seeking a Housekeeping Administrative Associate to perform essential front-line support within the housekeeping department. You will handle guest requests, maintain records, and coordinate with leaders to ensure efficient hotel operations.

The role requires strong organizational skills, ability to work under pressure, and proficiency with hotel systems. A high school diploma and typing capability are required; hotel experience is preferred.

Qualifications

• Experience in a hotel or related field preferred.
• High school diploma or equivalent required.
• Ability to type 55 wpm.
• Proficient with Microsoft operating systems, GXP, and other hotel systems.
• Must be able to convey information clearly.
• Must evaluate and select among actions quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must handle problems in the workplace effectively.
• Must assimilate complex information from disparate sources.

Responsibilities

• Answer all incoming telephone calls.
• Keep all files updated and organized.
• Order materials and supplies as necessary.
• Deliver hotel items to guest rooms per guest requests.
• Log and maintain records of purchase orders.
• Dispatch work orders and guest requests using the appropriate hotel systems.
• Process and file all log sheets.
• Attend department inventories and meetings as required.

Skills

Typing 55 wpm

Customer service

Communication

High stress coping

Education

High school diploma or equivalent

Tools

Microsoft Windows

GXP hotel systems

Job description

Description

JOB SUMMARY:

Performs all basic administrative functions in the Housekeeping department and is responsible for ensuring the efficient operation in accordance with Avion standards.

JOB FUNTIONS & DUTIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Avion standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and holidays based on business demands.
• Maintain high standards of personal appearance and grooming, which include compliance with the Avion dress code and wearing a name tag when working (per brand standards).
• Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with all Avion policies and house rules.
• Answer all incoming telephone calls.
• Keep all files updated and organized.
• Order materials and supplies as necessary.
• Deliver hotel items to guest rooms per guest requests.
• Collect and distribute department boards and tasks, as requested by the Housekeeping Leaders.
• Log and maintain records of purchase orders.
• Dispatch work orders and guest requests using the appropriate hotel systems.
• Process and file all log sheets.
• Participate in all department inventories.
• Attend meetings as necessary and take minutes as required.
• Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
• Perform any other duties as required.
• Access to back of house areas of the hotel and sensitive information.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, storage, and secured filing cabinets.
• Maintain a high level of trust and responsibility.
• Represent the company with a certain level of reputation and good character, as well as exercise sound judgment.

Requirements

EXPERIENCE & EDUCATION:

• Experience in a hotel or related field preferred.
• High school diploma or equivalent required.
• Ability to type 55 wpm.
• Proficient with Microsoft operating systems, GXP, and other hotel systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.