Housekeeping Night Manager - Full time

Four Seasons; Hawaii; On-site; USD 78,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan (401(k))

Paid time off

Training and development

Employee travel program

Free dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Maui is seeking a Housekeeping Night Manager to lead a shift of the Housekeeping staff, ensuring guest rooms and public areas meet exacting standards. Reporting to the Assistant Director of Housekeeping, you will manage staff, schedules, and guest interactions with the highest level of hospitality.

The role requires at least two years of management experience in Laundry or Housekeeping and proficiency in English.

Qualifications

• At least two years of management experience in Laundry or Housekeeping.
• Ability to read, write and English.

Responsibilities

• Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift.
• Resolves customer complaints, handling all guest interactions with hospitality and professionalism.

Skills

Management experience

English proficiency

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open‑air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults‑only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Housekeeping Night Manager

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards. This role is part of the Rooms Division, reporting to the Assistant Director of Housekeeping. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi‑weekly payroll submission is accurate and complete. Ensures communications and follow‑up on any problems, guest requests or special requirements.
• Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

What You Will Bring

• At least two years of management experience in Laundry or Housekeeping.
• Ability to read, write and English

What To Expect

• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• This is a physically active role.

What We Offer You

• Salary Range: $77,600 - $85,700
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:
fourseasons.com/careers
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal