Housekeeping Manager Toyota Arena

ASM Global; Ontario (CA); On-site; USD 73,000 - 74,000; Full time

Job summary

Legends Global in California’s Toyota Arena seeks a Housekeeping Manager to lead custodial operations for concerts, sports and family shows. Under the Director of Facility Operations, you’ll recruit, train, and schedule a large team of custodians, manage labor budgets, and control chemical inventories.

The ideal candidate has prior high-volume venue management experience, a solid grasp of OSHA standards, strong communication, and the ability to coordinate with event operations during rapid

Qualifications

• High School Diploma or GED is required.
• Three or more years of housekeeping management experience.
• One to two years of supervisory experience.
• Two or more years of Venue Events experience (arena, stadium, convention center).
• Bilingual in Spanish is desirable.

Responsibilities

• Oversee a dedicated housekeeping team to ensure comfort and safety of guests and achieve business goals.
• Create a safe and engaging environment for guests and staff.
• Lead a diverse team by modeling, empowering, and coaching throughout the employment lifecycle.
• Ensure financial goals through budget development and oversight.
• Protect brand and assets by ensuring programs are smoothly implemented and compliant.
• Schedule staff according to event requirements.
• Maintain inventory of supplies and liaise with vendors for product evaluation.
• Tour the facility to ensure cleanliness and readiness for events.

Skills

Leadership experience

Communication skills

Office software proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Position Title: Housekeeping Manager

Department: Operations

Reports To: Director of Operations

Compensation: Annual Salary of $73,000- $74,000

Classification: Full Time, Salary- Exempt

Location: Toyota Arena

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Summary

Under the direction of the Director of Facility Operations, the housekeeping manager is responsible for the custodial operations of our premier multi-purpose arena, ensuring peak standards of cleanliness, safety, and visual appeal for all concerts, sporting events, and family shows. The Manager oversees all pre-event, live-event, and post-event cleaning cycles. Key responsibilities include recruiting, training, and scheduling a large roster of hourly custodians, managing department labor budgets, and controlling chemical inventories. This role collaborates closely with event operations to respond dynamically to spills, waste management, and urgent facility needs during rapid-turnover schedules. The ideal candidate has proven custodial leadership experience in a high-volume public venue, a deep understanding of OSHA standards, and excellent communication skills. They play a vital role in delivering a world-class guest experience across all concourses and premium suites.

Essential Functions

• Oversee a dedicated housekeeping team to ensure the comfort and safety of guests, while helping meet and exceed business goals.
• Create an environment that is safe and engaging.
• Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Ensure financial goals are met through budget development and oversight.
• Protect the brand and assets by ensuring that programs are smoothly implemented and compliant.
• Schedules staff appropriately according to event requirements.
• Maintains appropriate inventory of supplies and meets with vendors to evaluate their product.
• Tours the facility to ensure cleanliness.
• Performs other duties as assigned.

Experience/Training/Education

• High School Diploma or GED.
• Three or more years' housekeeping management experience.
• One to two years supervisory experience.
• 2 or more years' Venue Events Experience (i.e., Arena, Stadium, Convention Center etc.)
• Bilingual in Spanish is desirable.

License/Certificate

Valid California Driver's License.

Knowledge/Abilities/Skills

• Microsoft Word and Excel proficiency is required.
• Basic staffing requirements and scheduling.
• Basic cleaning practices and standards
• Various cleaning techniques (floors, windows, restrooms, etc.) and timing standards for said techniques.
• Cleaning chemicals.

Ability to:

• Communicate effectively both verbally and in writing.
• Establish and maintain effective working relationships with clients, employees, peers, and the public.
• Be detail oriented.
• Be organized to plan coverage around events.
• Endure heights.
• Implement appropriate staff training and ensure compliance.

Skill to:

• Operate modern office equipment, including computer, fax, phone, and copy machine.
• Operate a motor vehicle.
• Operate radio devices.
• Operate housekeeping equipment, scrubbers (riding or walk behind), extractors, vacuums, etc.)

Physical and Environmental Requirements

Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 25 lbs. Walking for long distances for more than 50% of workday. This position may require work inside or outside of the building, as needed by events. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Employees may be scheduled to work until 12:00am or later. Must be able to pass the background. Employee should use precautions & follow safety guidelines.