Housekeeping Manager (Temp) — Guest Experience Lead

InterContinental Hotels Group; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training & development

Job summary

InterContinental Hotels Group is seeking a Housekeeping Manager for maternity leave coverage in New York. You will lead a team to uphold impeccable housekeeping and laundry standards, manage inventories, assist with budgeting, and ensure safety compliance while meeting guest requests.

Ideal candidates have 3+ years in housekeeping/room operations with supervisory experience and fluency in English; additional language skills are a plus.

Qualifications

• 3+ years total experience in Housekeeping/Room Operations.
• Direct supervisory experience over a housekeeping team.
• English required; Mandarin or Spanish skills are a plus.

Responsibilities

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
• Maintaining and ordering supplies and equipment while minimizing waste.
• Helping to refine and prepare budgets to maximize profitability.
• Addressing special guest requests, VIPs, repeat visitors and VIP Club members.
• Assisting with deep cleaning projects and busy periods, ensuring safety compliance.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Budget awareness

English proficiency

Education

Bachelor's Degree in hospitality or related field

Job description

InterContinental Hotels Group is seeking a Housekeeping Manager for maternity leave coverage in New York. You will lead a team to uphold impeccable housekeeping and laundry standards, manage inventories, assist with budgeting, and ensure safety compliance while meeting guest requests.

Ideal candidates have 3+ years in housekeeping/room operations with supervisory experience and fluency in English; additional language skills are a plus.