Housekeeping Manager OEM/HM

crestline-external; Charlottesville (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an experienced Housekeeping Manager for the Courtyard by Marriott Charlottesville UVA Medical Center in Charlottesville, VA. You will lead the housekeeping and laundry teams, ensuring service aligns with Marriott standards and drives guest satisfaction.

Responsibilities include scheduling, training, performance coaching, budget awareness, and coordinating with other departments to maintain a high level of cleanliness and operational efficiency.

Qualifications

• High school diploma or GED; basic computer skills.
• Experience preferred but not required: 2-3+ years in housekeeping management.

Responsibilities

• Lead housekeeping and laundry operations to standards of service.
• Plan employee schedules and supervise day-to-day tasks.
• Inspect work to ensure quality and address any complaints or issues.
• Coordinate with other departments to ensure timely services.
• Estimate costs and assist with budgeting and reporting.

Skills

Basic computer skills

Microsoft Office

Education

High School/GED

Tools

Hotel information systems

Job description

At Courtyard by Marriott Charlottesville UVA Medical Center, we understand that cleanliness, comfort, and attention to detail are essential to creating an outstanding guest experience. We are seeking an experienced and enthusiastic Housekeeping Manager to lead our Housekeeping Department and ensure our hotel consistently exceeds Marriott brand standards.

This is an exciting opportunity for a hospitality professional who thrives on developing teams, driving operational excellence, and creating a culture of accountability and guest satisfaction.

Overview:

The Housekeeping Manager will be responsible for the planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry departments. The Housekeeping Manager is responsible for ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service. The Housekeeping Manager will achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff. The Housekeeping Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff daily.

Key Duties & Responsibilities:

• Inspect work performed to ensure that it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Check equipment to ensure that it is in working order.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Order and purchase equipment and supplies and Issue supplies and equipment to workers.
• Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
• Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
• Establish and implement operational standards and procedures for the department.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies, and furnishings.
• Recommend changes that could improve service and increase operational efficiency.
• Maintain required records of work hours, budgets, payrolls, and other information.
• Screen job applicants, and hire new employees.
• Supervise in-house services such as laundries, dry cleaning, and/or valet services.
• Advise the front office of rooms ready for occupancy.
• Perform financial tasks such as estimating costs, and preparing and managing budgets.
• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• 2-3 plus years of experience in Housekeeping Management preferred.
• Basic computer skills needed. Familiarity with Microsoft Office preferred.
• Experience with hotel information systems preferred.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.