Head of Housekeeping & Guest Experience

crestline-external; Charlottesville (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an experienced Housekeeping Manager for the Courtyard by Marriott Charlottesville UVA Medical Center in Charlottesville, VA. You will lead the housekeeping and laundry teams, ensuring service aligns with Marriott standards and drives guest satisfaction.

Responsibilities include scheduling, training, performance coaching, budget awareness, and coordinating with other departments to maintain a high level of cleanliness and operational efficiency.

Qualifications

• High school diploma or GED; basic computer skills.
• Experience preferred but not required: 2-3+ years in housekeeping management.

Responsibilities

• Lead housekeeping and laundry operations to standards of service.
• Plan employee schedules and supervise day-to-day tasks.
• Inspect work to ensure quality and address any complaints or issues.
• Coordinate with other departments to ensure timely services.
• Estimate costs and assist with budgeting and reporting.

Skills

Basic computer skills

Microsoft Office

Education

High School/GED

Tools

Hotel information systems

Job description

Crestline Hotels & Resorts is seeking an experienced Housekeeping Manager for the Courtyard by Marriott Charlottesville UVA Medical Center in Charlottesville, VA. You will lead the housekeeping and laundry teams, ensuring service aligns with Marriott standards and drives guest satisfaction.

Responsibilities include scheduling, training, performance coaching, budget awareness, and coordinating with other departments to maintain a high level of cleanliness and operational efficiency.