Housekeeping Manager | Le Petit Pali St Helena

Ontario Trillium Foundation; St. Helena (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career development

Employee discounts

Job summary

Palisociety is seeking a Housekeeping Manager for Le Petit Pali St Helena to maintain guest rooms and public spaces to brand standards. You will oversee daily assignments, inspections, and the housekeeping team, while staying hands-on with room cleaning and turns as needed.

Lead by example on the floor and in front office, set the standard for cleanliness, train and coach staff, ensure compliance with regulations, and protect guest satisfaction through proactive maintenance and seamless turnover

Qualifications

• Strong leadership and team-building abilities.
• Passion for hospitality and guest satisfaction.
• Hands-on problem solving with a proactive mindset.
• Knowledge of cleaning products and brand cleaning standards.
• Preferred 2+ years in a hotel housekeeping leadership role.

Responsibilities

• Supervise day-to-day housekeeping operations and assist during high occupancy.
• Inspect guest rooms and public areas to ensure cleanliness and maintenance needs are addressed.
• Train and coach team members, enforce performance standards, and control expenses.
• Ensure compliance with local, state, and federal regulations and communicate room readiness to front desk.
• Interact with guests to resolve concerns and maintain service levels.
• Manage wages, controllable expenses, and departmental performance against budget.
• Lead by example and foster a positive, brand-aligned team culture.

Skills

Strong leadership

Hospitality passion

Hands-on problem solving

Knowledge of cleaning products

2+ years housekeeping leadership

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI ST HELENA:

Situated in the charming Napa Valley town of St. Helena, Le Petit Pali is a stunning resort destination perched on close to three acres, featuring 24 picturesque guest rooms and 5 standalone cottages. Guests can spend afternoons lounging by our sparkling pool or savoring a glass of local wine on our sun-drenched terrace. Offering an array of delightful amenities including welcome drinks, daily complimentary Champagne Continental Breakfast, Antipodes water, and Baci Chocolates left bedside after check-in, house-made cookies delivered to your room each night, social hours, weekly programming and so much more.

POSITION PROFILE:

The Housekeeping Manager keeps Le Petit Pali St Helena’s guest rooms and common spaces spotless and guest-ready — overseeing daily assignments, room inspections, and the housekeeping team, while staying hands-on with room cleaning and turns as needed. You'll set the standard for cleanliness, leading by example on the floor as well as from the front office.

THE TASK AT HAND:

Team & Department Leadership

• Supervise day-to-day housekeeping operations, stepping in hands-on during high occupancy.
• Conduct thorough inspections of guest rooms and public areas to verify adherence to company cleanliness standards ahead of guest arrivals, proactively identifying maintenance or replacement needs and partnering with the maintenance team to ensure timely resolution.
• Train and coach team members while holding them accountable to performance standards, driving continual improvement across the department.
• Ensure full compliance with local, state, and federal regulations, and communicate room readiness to the front desk.
• Interact with guests directly to ensure satisfaction and resolve concerns.
• Manage wages, controllable expenses, and departmental financial performance against budget.
• Lead by example, fostering an open, respectful team culture and championing the brand.

Hands-On Room Attendant Duties

• Clean and prepare guest rooms to hotel standards — bedmaking, bathrooms, dusting, and restocking amenities and linens.
• Empty trash, replace terry and linens, and maintain guest room presentation per brand standards.
• Inspect room condition — furniture, fixtures, electronics — and report any damage or needed repairs.
• Maintain public spaces, storage areas, and equipment to the same cleanliness standard as guest rooms.
• Use correct cleaning chemicals and follow safety protocols for all surfaces and materials.
• Step in on room turns and heavy cleaning during high occupancy, callouts, or staffing gaps.

WHAT WE'RE LOOKING FOR:

Required

• Strong working knowledge of and passion for hospitality.
• Strong leadership skills with the ability to build a cohesive, service-focused team.
• Hands-on, critical, and objective approach to problem-solving.
• Strong knowledge of cleaning products and standards.
• Comfortable performing hands-on room cleaning and turns alongside the team, not just supervising.

Preferred

• Minimum 2 years in a hotel housekeeping leadership role.

Physical

• Ability to stand or walk a minimum of 8 hours, with mobility for prolonged standing, walking, bending, and lifting up to 40 lbs.
• Flexible schedule, including weekends and holidays..

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).