Housekeeping Manager - Aman New York

Aman; New York (NY); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health benefits

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Dining and retail discounts

Wellness events

Job summary

Aman New York is seeking a dedicated Housekeeping Manager to lead our housekeeping and valet teams, ensuring a clean, safe, and welcoming environment for guests throughout their stay.

You will oversee daily operations, maintain high standards of cleanliness, hire and train staff, manage the budget, and coordinate with front office to address issues and guest needs. This role is based in Manhattan's Crown Building with a competitive compensation package.

Qualifications

• 2+ years of supervisory experience in housekeeping management.
• At least 2+ years’ experience in luxury hospitality or guest services.
• Excellent communication skills.
• Applicants should be excellent leaders, detail-oriented, and demonstrate commitment to guest service.
• Ability to speak, read and write in English.
• Ability to organize and prioritize work and meet deadlines.
• Computer skills, preferably Opera PMS experience.

Responsibilities

• Monitors all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
• Leads, hires, and trains hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
• Documents areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
• Communicate with guests and colleagues both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Effectively handle and respond to guest relation opportunities.
• Report maintenance issues throughout the hotel, ensuring appropriate follow-up with guests when necessary.
• Assist supervisors and line staff in securing all supplies and tools necessary for the completion of their jobs.
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
• Respond to guest questions and offer assistance and information as requested.

Skills

Leadership

Communication skills

English proficiency

Tools

Opera PMS

Job description

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

We are seeking a dedicated and experienced Housekeeping Manager to lead our housekeeping and valet team. This role is responsible for ensuring a clean, safe, and welcoming environment for all guests throughout their stay. The Housekeeping Manager will oversee daily operations, maintain the highest standards of cleanliness and sanitation, and ensure all team members adhere to established policies and procedures.

This position has an annual compensation range of $83,000 - $85,000.

Key Responsibilities

• Monitors all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
• Leads, hires, and trains hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
• Documents areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
• Communicate with guests and colleagues both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
• Effectively handle and respond to guest relation opportunities.
• Report maintenance issues throughout the hotel, ensuring appropriate follow-up with guests when necessary.
• Assist supervisors and line staff in securing all supplies and tools necessary for the completion of their jobs.
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
• Respond to guest questions and offer assistance and information as requested.

Job Requirements

• 2+ years of supervisory experience in housekeeping management.
• At least 2+ years’ experience in luxury hospitality or guest services.
• Excellent communication skills.
• Applicants should be excellent leaders, detail-oriented, and demonstrate commitment to guest service.
• Ability to speak, read and write in English.
• Ability to organize and prioritize work and meet deadlines.
• Computer skills, preferably Opera PMS experience.
• Requires walking 90 - 95 % of workday.
• Ability to walk, talk, see, hear, climb, sit, lift, reach, bend, stoop, crouch, stand and walk continuously, climb stairs, and push or pull heavy equipment.
• Pulling and/or pushing up to 50 pounds and frequent lifting of up to 15lbs.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.