Rooms Operations Coordinator

BENCHMARK; Westlake (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free Lunch

Free Parking

Tuition Reimbursement

401k

Job summary

The Rooms Operations Coordinator at Benchmark Hospitality at Deloitte University is based in Westlake, Texas, and supports the daily operations of the Rooms Division with a focus on administrative tasks, meeting coordination, and data entry.

The role also assists with reports, project documents, and maintains various reports for hotel operating departments. This is a full-time position with an hourly wage of $20.50 per hour and weekly pay.

Qualifications

• 1 year of administrative experience required.
• Previous guest or customer service experience preferred.
• Experience in the hospitality industry preferred.
• Strong computer skills.
• Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Microsoft Teams and OneNote experience desirable.
• Knowledge of PMS, and Catering systems preferred.
• Infor experience desirable.

Responsibilities

• Support Rooms Division with calendars and data entry.
• Prepare and distribute reports to hotel departments.
• Answer inquiries from visitors and callers.
• Open, sort and distribute incoming correspondence.
• Utilize hotel software systems to enter data, coordinate work orders, event orders, group resumes and produce department reports.
• Perform general office duties such as preparing expense reports and invoices.

Skills

Administrative experience

Guest service experience

Hospitality industry experience

Strong computer skills

Excel

Outlook

Word

PowerPoint

MS Teams

OneNote

PMS knowledge

Catering systems knowledge

Infor experience

Tools

PMS software

Infor software

Catering systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Deloitte University Hotel & Conference Center - Benchmark Hospitality - High-end private hotel and conference center called Deloitte University.

Closed to the public.

• 1,400 hotel rooms
• all single occupancy, no suites
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants
• 200,000 square feet of meeting space
• Ballrooms, Amphitheater and classrooms
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays
• 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.
• #PGH-DU #PGH-BMC Benchmark Hospitality

What you will have an opportunity to do

The Rooms Operations Coordinator is responsible for performing a variety of administrative functions to assist with the daily operations of the Rooms Division.

This position supports the Rooms Division leadership team with meetings, BEO details, hotel daily info data entry, daily distributions, and internal meeting requests.

In addition, this position will assist with the preparation and maintenance of various reports, projects, and documents.

This is a full-time position.

$20.50 per hour

Location: Benchmark Hospitality at Deloitte University.

ESSENTIAL FUNCTIONS

Perform administrative duties to support department including managing calendars, scheduling appointments, and data entry for Rooms Division team.

Compose, prepare, and distribute various reports to hotel operating departments.

Answer inquiries and provides information to departmental visitors and callers.

Open, sort and distribute incoming correspondence.

Utilize hotel software systems to enter data, coordinate work orders, event orders, group resumes and produce department specific reports.

Perform general office duties such as, preparing expense reports, submitting invoices for payment, and maintaining filing systems.

Administer programs, projects, and/or processes specific to the Event Management team.

Maintain, organize, and distribute Banquet Event Orders and event resumes to operating departments.

Prepare agendas and presentations for meetings and take notes, as required.

Job Category: DUCareersInHotel

What are we looking for?

1 year of administrative experience required.

Previous guest or customer service experience preferred.

Experience in the hospitality industry preferred.

Strong computer skills.

Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.

Microsoft Teams and OneNote experience desirable.

Knowledge of PMS, and Catering systems preferred.

Infor experience desirable.

Compensation

Compensation: $20.50 - $20.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.