Housekeeping Manager

hriproperties; United States; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

The Barnett in New Orleans offers a boutique luxury experience with restored Art Deco charm, modern amenities, and vibrant entertainment options. We seek a hands-on Housekeeping Manager to lead daily operations, ensure cleanliness standards, and drive guest satisfaction in a fast-paced environment.

Reporting to the Executive Housekeeper, you will supervise Housekeeping Supervisors, train staff, and continuously improve productivity and guest experiences through proactive leadership and system

Qualifications

• High school diploma or equivalent; associate/bachelor in Hospitality Management preferred.
• Minimum 2 years housekeeping experience in a hotel; at least 1 year in a supervisory/management role.
• Experience leading and developing housekeeping supervisors and staff preferred.
• Experience with housekeeping/property management systems (HyGEO, Opera Cloud) preferred.
• Hyatt experience preferred.

Responsabilités

• Support the Executive Housekeeper in managing daily housekeeping operations and ensure departmental standards are met.
• Provide day-to-day supervision, guidance, and coaching to Housekeeping Supervisors.
• Assist with training, development, and evaluation of supervisors and associates.
• Maintain hands-on leadership and address performance concerns in coordination with the Executive Housekeeper.

Connaissances

Leadership

Organized

Communication

Bilingual (English/Spanish)

Problem solving

Coaching / Mentoring

Adaptability

Formation

High school diploma

Associate or bachelor's in Hospitality Management preferred

Outils

HyGEO

Opera Cloud

Microsoft Office

Description du poste

234 rooms | 16,000 sq. ft. meeting/event space

Amenities: contemporary rooms, rooftop pool, five signature dining venues, vibrant communal spaces.

A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar's New Orleans and the Caesar's Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

Reporting to the Executive Housekeeper, the Housekeeping Manager serves as a hands‑on operational leader, assisting with daily departmental functions, directly supporting and supervising Housekeeping Supervisors, and ensuring consistent execution of cleanliness, productivity, and service standards.

The ideal candidate is highly organized, proactive, and solution‑oriented, thrives in a fast‑paced environment, and embraces change and new challenges. This role requires a leader who sets high expectations, leads by example, and continuously seeks innovative ways to improve efficiency, service, and overall departmental performance.

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent preferred.
• Associate or bachelor's degree in Hospitality Management or related field preferred.

Experience

• Minimum 2 years of housekeeping experience in a hotel environment.
• At least 1 year in a supervisory or management role required.
• Experience leading and developing housekeeping supervisors and associates preferred.
• Experience with housekeeping or property management systems (HyGEO, Opera Cloud, etc.) preferred.
• Previous Hyatt experience preferred.

Skills & Knowledge

• Strong leadership skills with a hands‑on, lead‑by‑example management style.
• Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Self‑motivated, resourceful, and proactive with a strong sense of ownership and accountability.
• Adaptable and receptive to change, with a commitment to continuous improvement and exceeding established standards.
• Innovative thinker who identifies opportunities to improve processes, productivity, and the guest experience.
• Strong problem‑solving and decision‑making skills, with the ability to remain effective under pressure.
• Ability to motivate, train, coach, and hold team members accountable.
• Excellent communication and interpersonal skills.
• Bilingual in English and Spanish preferred.
• Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Job Duties & Responsibilities

Leadership & Team Development

• Support the Executive Housekeeper in managing daily housekeeping operations and ensuring departmental standards are consistently met.
• Provide direct day‑to‑day supervision, guidance, and coaching to Housekeeping Supervisors.
• Assist with training, developing, and evaluating housekeeping supervisors and associates.
• Reinforce departmental expectations, provide real‑time feedback, and address performance concerns in coordination with the Executive Housekeeper.
• Maintain a hands‑on leadership presence, working alongside supervisors and associates to support operational needs.
• Promote a positive, team‑oriented work environment focused on accountability, adaptability, and continuous improvement.

Daily Operations & Quality Control

• Assist with daily housekeeping operations, including room assignments, inspections, staffing adjustments, and public area cleanliness.
• Support Housekeeping Supervisors in ensuring guest rooms and public areas meet established cleanliness and presentation standards.
• Conduct room and public area inspections, providing immediate feedback and coaching when standards are not met.
• Coordinate with Front Office and Engineering to address room readiness, maintenance concerns, and daily operational priorities.
• Step in to assist with housekeeping duties during periods of high occupancy, staffing shortages, or operational challenges.
• Assist in resolving guest requests and concerns promptly and professionally.

Productivity, Inventory & Cost Control

• Assist the Executive Housekeeper with monitoring daily productivity, staffing levels, and labor utilization.
• Support scheduling, attendance tracking, and daily staffing adjustments based on occupancy and operational