Housekeeping Manager

Lifestyle Properties; Newberg (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Job summary

A leading vacation rental management company in Oregon is looking for a Housekeeping Manager to oversee housekeeping and laundry operations. This role requires a leader who can motivate teams while ensuring compliance with safety and cleanliness standards. The ideal candidate will have over 5 years of hospitality leadership experience and strong communication skills. With responsibilities that include managing vendor relationships and conducting regular inspections, this position is key to maintaining exceptional guest experiences.

Qualifications

• 5+ years of housekeeping or hospitality leadership experience.
• Strong communication skills; bilingual English/Spanish preferred.
• Ability to lead teams with professionalism and accountability.

Responsibilities

• Lead and motivate housekeeping and laundry teams.
• Recruit, train, and coach staff.
• Conduct inspections to ensure properties meet cleanliness standards.
• Manage housekeeping COGS and labor usage.
• Respond promptly to guest feedback.
• Ensure compliance with health and safety standards.

Skills

Hospitality leadership experience

Strong communication skills

Bilingual English/Spanish

Time-management skills

Organizational skills

Proficiency in Google Workspace

Detail-oriented

Ability to operate in a fast-paced environment

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off

Destination Willamette and Lifestyle Properties, along with PinotCar, form the region’s premier destination management organization. We deliver exceptional guest experiences through vacation rental management, wine tours, luxury transportation, and concierge services. Our team members represent our brand with professionalism, accountability, and genuine hospitality.

Role Summary

The Housekeeping Manager oversees all housekeeping, inspection, and laundry operations to ensure a consistently exceptional guest experience. This position leads an in-house team and vendor partners, establishes performance standards, enforces accountability, and maintains compliance with safety and cleanliness protocols. The role requires strong leadership, proactive communication, professionalism, and the ability to hold team members to clear expectations.

Key Responsibilities

• Lead, motivate, and hold accountable the housekeeping and laundry teams, ensuring consistent adherence to company standards.
• Recruit, train, and coach staff with documented performance expectations.
• Perform quarterly check-ins and annual performance reviews for subordinates.
• Oversee daily schedules, assignments, and real-time adjustments to ensure property readiness.
• Maintain high levels of professionalism, attendance, punctuality, and communication across the housekeeping and laundry departments.
• Conduct daily inspections to ensure all properties meet brand cleanliness and presentation standards.
• Manage housekeeping COGS, supply inventory, labor usage, and vendor contracts for cost-effective operations.
• Maintain clean and organized workspaces including laundry rooms, storage, and business facilities.
• Act as the primary communication link between housekeeping and other departments.
• Respond promptly to guest feedback and ensure corrective action is implemented.
• Ensure compliance with health, safety, and sanitation standards.
• Must be available for flexible scheduling including weekends.

Leadership & Accountability Expectations

• Exhibit exemplary attendance, punctuality, and adherence to company policies.
• Maintain professionalism in demeanor, communication, appearance, and conflict management.
• Set expectations clearly during onboarding, training, and corrective conversations.
• Document performance concerns promptly and follow progressive accountability standards.
• Model the company’s core values while consistently reinforcing team accountability.
• Proactively identify operational gaps and implement solutions without prompting.

Vendor & Process Management

• Manage vendor relationships, performance, and contract negotiations.
• Ensure vendor teams meet the same standards expected of internal staff.
• Develop, maintain, and update SOPs for all housekeeping and laundry operations.
• Create and maintain property-specific housekeeping manuals.
• Optimize systems and workflows for efficiency and accuracy.

Qualifications

• 5+ years of housekeeping or hospitality leadership experience.
• Strong communication skills; bilingual English/Spanish preferred.
• Ability to lead teams with professionalism, accountability, and consistency.
• Strong time-management and organizational skills.
• Proficiency in Google Workspace.
• Detail-oriented and comfortable in a fast-paced environment.