Housekeeping Manager

Kimpton Hotels & Restaurants; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality seeks a passionate Housekeeping Manager to lead a dynamic team. In this pivotal role, you'll supervise room attendants, ensuring exceptional cleanliness and service standards that delight guests. Your leadership will foster a positive work environment, emphasizing teamwork and customer satisfaction. Join a vibrant culture that celebrates individuality and creativity, where your contributions truly matter. This is an exciting opportunity to make a meaningful impact in a company that values heartfelt connections and exceptional service.

Qualifications

• 1+ years of management experience in the hospitality industry.
• High school diploma or GED required.

Responsibilities

• Supervise room attendants and maintain hotel cleanliness.
• Train staff and ensure high housekeeping standards.
• Coordinate with other departments for guest services.

Skills

Management Experience

Customer Service

Teamwork

Flexibility

Education

High School Diploma or GED

Tools

MS Office

Job description

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Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way, and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kicked started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you—with your diverse background, talents, experiences, and plucky personality—is fully welcome and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Supervise and coordinate activities of room attendants/room cleaners engaged in cleaning and maintaining premises of hotel. You'll be responsible for maintaining phenomenal performance and productivity levels by setting quality standards following Kimpton values, and communicating with Front Desk, Sales, and Maintenance Departments to ensure a high-quality product and service level is delivered to our guests.

Some Of Your Responsibilities Include

• Assist in the selection of staff, recruit, hire, and train qualified housekeeping personnel.
• Ensure all meeting room public spaces are accurately set up according to the requests indicated on the meeting room/event function sheets.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Prepare and distribute room assignments and keys to housekeeping attendants.
• Check floors periodically, update the current room status, and find opportunities for service improvements.
• Answer the department telephone to respond quickly to requests from guests.
• Check hotel's computer for information concerning room status and enter updated room status.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Train staff formally and on-the-job; update staff on new laws or regulations necessary for their tasks.
• Maintain high quality of housekeeping standards in guest rooms, linens and uniforms, lost and found, laundry, janitorial department, and night cleaners.
• Establish quality-cleaning programs to ensure appearance and longevity of furniture, fixtures, and equipment.
• Submit requests for repair of cleaning equipment.
• Requisition or purchase supplies and equipment for hotel room amenities and cleaning needs.
• Assist the Director of Housekeeping in scheduling maintenance and deep cleaning of hotel spaces.

What You Bring

• High school diploma or GED required.
• 1+ years of management experience in the hospitality industry.
• Positivity, teamwork, and a passion for customer service!
• Flexible schedule, able to work evenings, weekends, and holidays.
• Basic knowledge of MS Office.

Our Commitment to Diversity

Differences make a difference. We are committed to creating a culture that reflects our diverse guests. We encourage understanding, acceptance, and celebration of differences in personalities, lifestyles, work styles, education, and experience. We welcome people of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and genders. For our complete EEO policy, click here.

Be Yourself. Lead Yourself. Make it Count.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality