Housekeeping Manager

Park Lane; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to oversee the housekeeping department. This role is pivotal in ensuring guest satisfaction and maintaining high cleanliness standards. You will lead a team, manage expenses, and ensure compliance with safety protocols while fostering a positive working environment. The ideal candidate will possess strong organizational skills and a service-oriented attitude. Join a dynamic team and contribute to an exceptional guest experience in a vibrant and prestigious location.

Qualifications

• Minimum 2 years of hotel or related experience required.
• Supervisory experience is essential for this role.
• Proficiency in Windows and MS Office is necessary.

Responsibilities

• Oversee the Housekeeping Department ensuring guest satisfaction.
• Implement training and maintain cleaning schedules.
• Manage housekeeping equipment and supplies effectively.

Skills

Verbal Communication

Organizational Skills

Problem-Solving

Multitasking

Customer Service

Education

4-year degree in Hospitality Management

2-year degree plus experience

Tools

Windows

MS Office

Job description

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Compensation Type: Yearly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It has a significant presence in U.S. gateway markets and expanding globally, with a portfolio exceeding $20B in assets and over $5B in revenue. The company offers expertise throughout the hospitality property cycle and develops bespoke hotel brands using industry-leading revenue management tools. Headquartered in London, New York, Dallas, and Seattle.

Location

Park Lane New York, on Billionaires’ Row, near Central Park South, Lincoln Center, Carnegie Hall, and more. The hotel features 610 rooms, event spaces, a fitness center, rooftop lounge, and multiple F&B venues, including a rooftop bar on the 47th floor with skyline views.

Overview

The Housekeeping Manager oversees the Housekeeping Department, ensuring guest satisfaction, safety, and cleanliness, while managing expenses and service levels.

Responsibilities

1. Ensure staff are attentive, friendly, helpful, and courteous.
2. Respond to guest requests, complaints, and emergencies promptly and courteously.
3. Motivate, coach, and discipline housekeeping staff per SOPs.
4. Implement effective training and maintain cleaning schedules.
5. Manage housekeeping equipment and supplies.
6. Ensure compliance with safety and risk management standards.
7. Supervise large guestroom turnovers and VIP room preparations.
8. Conduct inspections and maintain cleanliness standards.
9. Participate in hiring, training, and staff scheduling.
10. Monitor work orders, maintenance, and inventory.
11. Maintain guest privacy and security protocols.
12. Lead team meetings and training sessions.
13. Handle guest requests and VIP services.
14. Maintain documentation, logs, and reports.
15. Ensure adherence to hotel policies, SOPs, and safety standards.
16. Participate in emergency procedures and out-of-order room management.
17. Assist with payroll, scheduling, and inventory management.
18. Promote a professional working environment and positive guest relations.

Qualifications

1. Minimum 2 years of hotel or related experience; or a 4-year degree; or a 2-year degree plus experience.
2. Supervisory experience required.
3. Proficiency in Windows and MS Office.
4. Ability to lift up to 50 pounds and stand for long hours.
5. Effective verbal and written communication skills.
6. Strong multitasking and organizational skills.
7. Attentive, courteous, and service-oriented attitude.
8. Availability to attend meetings and participate in MOD coverage.
9. High standards of grooming and professionalism.
10. Problem-solving skills and ability to evaluate complex information.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Facilities Services

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