Housekeeping Manager

MCR Hotels; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a meticulous Housekeeping Manager to oversee daily operations. This role involves ensuring cleanliness and maintenance of guest rooms and public spaces while maximizing team and guest satisfaction. The ideal candidate will have strong organizational skills, effective communication abilities, and a hands-on approach to managing staff. With a commitment to continuous improvement and guest satisfaction, this position offers a unique opportunity to contribute to a thriving hotel environment. Join a forward-thinking company known for its innovative practices and dedication to employee growth.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• 2 years’ experience in hotel housekeeping or related field.
• Effective listening skills to understand team and guest concerns.

Responsibilities

• Supervise housekeeping staff and ensure cleanliness of guest rooms.
• Participate in training new Room Attendants and provide follow-up training.
• Respond to guest complaints and improve satisfaction.

Skills

Verbal Communication

Written Communication

Organizational Skills

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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The Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.

Responsibilities:

1. Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
2. Inspect guestrooms daily
3. Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
4. Inventory stock to ensure adequate supplies
5. Supervise an effective inspection program for all guestrooms and public space
6. Understand the impact of department’s operations on the overall hotel success
7. Verify all team members have proper supplies, equipment, and uniforms
8. Communicate areas that need attention to staff and follow up to ensure completion
9. Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results
10. Use all available on-the-job training tools to train new Room Attendants and provide follow-up training as needed
11. Establish and maintain open, collaborative relationships with team members
12. Participate in scheduling team members to meet business demands and track team members' time and attendance
13. Verify team members understand expectations and parameters
14. Administer property policies fairly and consistently; complete disciplinary procedures and documentation according to SOPs and LSOPs
15. Supervise staffing levels to meet guest housekeeping, operational needs, and financial objectives
16. Observe behaviors of team members and provide feedback
17. Participate in an ongoing team member recognition program
18. Solicit team member feedback, utilize an “open door” policy, and review satisfaction results to address concerns
19. Participate in developing and implementing corrective action plans to improve guest satisfaction
20. Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
21. Respond to and handle guest problems and complaints
22. Other duties as assigned

Requirements:

• High school diploma or equivalent
• 2 years’ experience in hotel housekeeping or related field
• Effective verbal and written communication skills
• Effective listening skills to understand and clarify concerns from team and guests
• Experience working in a labor-organized environment preferred
• Organizational skills and attention to detail
• Proficient in Microsoft Office
• Excellent time management
• A can-do attitude and hands-on approach
• A flexible schedule including days, nights, holidays, and weekends based on hotel demands

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR manages a $5.0 billion portfolio of 148 hotels with over 22,000 guestrooms across 37 states and 106 cities.
• Employs over 7,000 team members nationwide, operating under 9 Marriott brands, 8 Hilton brands, and independent hotels.
• Recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Recipient of multiple awards including the Marriott Partnership Circle Award and Hilton Legacy Award.

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance (after 30 days for full-time team members)

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Real Estate and Equipment Rental Services

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