Housekeeping Manager

Crescent Hotels & Resorts; New York (NY); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Discounts on Crescent properties

Job summary

NoMo SoHo, NYC, a Crescent Hotels & Resorts managed property, seeks a Housekeeping Manager to lead room and public-area cleaning to Crescent standards in a luxury boutique setting. You will manage staff, schedules, and quality control to deliver exceptional service and guest satisfaction.

The role requires at least 2 years in hotel housekeeping leadership, strong communication, and the ability to work varied shifts, including days, evenings and weekends.

Qualifications

• 2+ years in a hotel housekeeping leadership role.
• Excellent communication and leadership skills.
• Experience in a unionized environment a plus.

Responsibilities

• Lead housekeeping staff to clean guest rooms and public spaces to Crescent standards.
• Schedule staff and manage payroll-related tasks and occupancy-based staffing.
• Coordinate supplies, training, and implementation of hotel-wide changes.
• Conduct regular meetings and inspections to ensure quality and guest satisfaction.

Skills

Team leadership

Communication skills

Hospitality experience

Attention to detail

Flexibility

Union experience

Job description

Why NoMo SoHo, NYC

Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan's SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace and unique art-infused meeting spaces, NoMo Soho is a key player in New York's competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world.

As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with your stay. NoMo SoHo offers an unmatched perspective with 360-degree views of the skyline.

This on-site position reports directly to the Executive Housekeeper.

• Highly competitive wages - Salary Range $35 - $36 per hour
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.

Here is what you will be doing each day:

As a Housekeeping Manager, you'll be part of a great team of helpful people who are passionate about delivering exceptional service. The Housekeeping Manager is responsible for ensuring that the staff in the Housekeeping department cleans and maintains the guest rooms and public space areas in accordance with client/guest expectations and Crescent standards of product and service. This role takes part in servicing our guests around our beautiful Hotel. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc
• Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of daily tasks.
• Plan and implement hotel-wide changes such as those affecting amenity set-ups or communication pieces.
• Oversees staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
• Other job-related duties as assigned based on business need.

Does this sound like you?

You have at least 2 years prior experience in a similar position within a hotel. You have excellent communication and leadership skills. You take pride in providing excellent service and high level of cleanliness of the rooms for our guests and have a great attention to detail. Prior experience in a unionized environment. You have a passion for our industry and for provide quality of service to our customers. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Behaviors

• Leader - Inspires teammates to follow them
• Thought Provoking - Capable of making others think deeply on a subject
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert - Considered a thought leader on a subject

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.