Front Office Manager

Las Vegas Hilton Garden Inn City Center; Nevada; Presencial; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Daily pay option

Benefits package

Paid vacation

Descripción de la vacante

Las Vegas Hilton Garden Inn City Center seeks a Front Office Manager in Las Vegas, NV. The role oversees front desk operations, guest services, and staff coordination with a focus on maintaining franchise standards and service excellence.

Competitive benefits and growth opportunities are offered, with a salary range of $45,000–$50,000 per year BOE. A strong leadership approach and guest-focused mindset are essential for success in this role.

Formación

• Experience in front office roles or guest services in hospitality.
• Brand experience preferred.
• Knowledgeable in inventories, scheduling, and ordering.
• Valid Driver’s License.
• Associates degree or equivalent education or related experience.

Responsabilidades

• Performs functions of Guest Service Agent as scheduled by Management.
• Provides training, including safety training, to front office staff.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to standards.
• Answers inquiries pertaining to hotel policies and services.
• Performs functions of the General Manager in their absence.
• Assists General Manager in conducting staff meetings.
• All other duties as assigned.

Educación

Associates degree or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Manager

Full Time Las Vegas Hilton Garden Inn, Las Vegas, NV, US 2 Attachments

5 days ago Requisition ID: 11182

Salary Range: $45,000.00 To $50,000.00 Annually

Front Office Manager

Las Vegas Hilton Garden Inn City Center

$45,000 - $50,000 Annually BOE

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

What We Offer:

• Competitive pay
• Daily Pay Option
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registrationcards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards,hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

COMPETENCY

• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses
• reason even when dealing with emotional topics
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs;Responds promptly to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions; Demonstrates group presentation skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Managing People – Makes self available to staff; Continually works to improve supervisory skills
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal withfrequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered whenabsent; Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors ownwork to ensure quality; Looks for ways to improve and promote quality
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Usesequipment and materials properly

What We Are Looking For:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver’s License.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.