Housekeeping Manager

Hyatt Corporation; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

Employee Assistance Program

401(k) with match

Hotel discounts

Free parking

HSA available

Job summary

Hyatt Hotels Corporation is seeking a Housekeeping Manager at Grand Hyatt to ensure cleanliness and orderliness of guest rooms and public areas. You will supervise staff, manage inventory, and maintain budgets while upholding health and safety standards to support guest satisfaction.

You will lead training, oversee inspections, and coordinate staffing to meet occupancy demand, while driving service quality and efficiency across the department.

Qualifications

• Strong communication skills, both verbal and written.
• Proven supervisory and organizational abilities.
• Ability to interact with diverse staff and guests.
• Problem-solving capabilities in a hotel operations context.
• Proven ability to lead, motivate, and train housekeeping staff.
• Solid understanding of housekeeping equipment, procedures, and safety.
• Knowledge of safety data sheets and chemical handling.

Responsibilities

• Coordinate daily housekeeping assignments and staff scheduling.
• Oversee inventory of cleaning supplies and linen stock.
• Ensure rooms and public areas meet hotel standards and safety guidelines.
• Conduct inspections and recommend repairs or replacements as needed.
• Hire, train, and evaluate housekeeping staff.
• Maintain accurate timecards and prepare related reports.

Skills

Verbal and written communication

Supervisory skills

Interpersonal skills

Problem solving

Team leadership

Safety procedures knowledge

Housekeeping knowledge

Education

High School Diploma or GED

Job description

Close Inclusive Collection Job Postings Notification

Grand Hyatt

Compensation: Starting at $60,000 per year

Summary

The Housekeeping Manager is responsible to ensure the cleanliness, orderliness, and overall appearance of the hotel including guest rooms and public area. This involves supervising staff, managing inventory, maintaining budgets, and ensuring adherence to health and safety regulations. Play a key role in guest satisfaction by addressing complaints and resolving issues related to housekeeping service.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Maintain inventory of cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers.
• Investigate concerns regarding housekeeping service and equipment and takes corrective action.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to hotel standards. Develop and implement cleaning procedures, as well as conducting regular inspections.
• Examine rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment and make recommendations to management.
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Screen job applicants, hire new employees, and recommend promotions, transfers, or dismissals.
• Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attend training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills.
• Record data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.
• May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints and make recommendations to improve service and ensure operational efficiency.
• Implement and enforce health and safety regulations, including proper handling of chemicals and equipment, and ensuring a safe working environment for staff.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong verbal and written communication skills.
• Strong supervisory and organizational skills.
• Demonstrated ability to effectively interact with people of other backgrounds.
• Strong problem-solving skills.
• Ability to effectively lead, motivate, manage and train the housekeeping team.
• Requires thorough understanding of housekeeping equipment, procedures, and processes.
• Knowledge of the material safety data sheet when using chemicals and safety rules when working around machinery.

PROFESSIONAL EXPERIENCE

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

ACADEMIC BACKGROUND

• High school diploma or G.E.D. equivalent.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hotel discounts
• Free Parking

Pay Rate: $60,000 annually

Position Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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