Housekeeping Manager

Hilton Grand Vacations; Myrtle Beach (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Day One benefits

PTO

Daily Pay

401(k) with company match

Employee Stock Purchase Program (15%)

Discounted hotel rates worldwide

Tuition reimbursement

Recognition Programs and Rewards

Career advancement opportunities

Job summary

Hilton Grand Vacations in the United States seeks a Housekeeping Manager passionate about creating memorable resort stays for guests. You will lead the housekeeping team to uphold service standards and drive department success.

Responsibilities include inspecting units for cleanliness, maintaining a proactive cleaning plan for guest rooms, public areas and offices, assisting with hiring, training staff, and managing schedules and payroll records.

Qualifications

• High School/GED required.
• 3-5 years of related experience in hospitality or housekeeping.
• 2+ years of supervisory experience in a hotel or resort setting.

Responsibilities

• Routinely inspects units to ensure cleanliness standards are met and secures equipment, supplies, and storage.
• Maintains a proactive cleaning plan for all areas including guest rooms, public areas, and offices.
• Assists with hiring, supervising and training staff; manages payroll records and staff schedules.
• Investigates accidents and coordinates with HR for corrective action as needed.
• Advises management of unresolved problems and ensures uniforms are worn properly.
• Maintains communication and hospitality across departments.

Skills

Supervisory experience

Housekeeping experience

Education

High School/GED

Job description

We are currently looking for a Housekeeping Manager who is passionate about building lasting vacation memories for guests visiting our resort!

Why do Team Members Like Working for us:

• Day One benefits
• Generous Paid Time Off Program and Sick days
• Daily Pay - get your earned pay any time before payday
• 401(k) program with company match
• Employee Stock Purchase Program with a 15% discount
• Discounted Hilton hotel rates worldwide
• Tuition reimbursement
• Recognition Programs and Rewards
• Numerous learning and career advancement opportunities

Schedule Details:

Our Housekeeping Department operates 7 days per week including holidays

What will I be doing?

As a Housekeeping Manager you would be responsible for performing your position's responsibilities in alignment with our service culture and driving company success through performing the following tasks to the highest standards:

• Routinely inspects units to ensure they are in compliance with the standards of cleanliness set by the department. Ensures equipment, supplies, and storage are accurately locked and secured.
• Assists in the maintenance of a continuous and forward-thinking cleaning plan, ensuring all areas of the property are cleaned. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Assist with hiring, supervising, adapting and training of all staff under the direction of the Housekeeping Department and assist with administrative tasks associated with maintaining accurate documentation, such as payroll timekeeping records, staff schedules, vacation hours, etc.
• Investigates accidents and initiates accident reports. Confer with Executive Housekeeper and HR Business Partner for corrective action as required.
• Advises management of any unresolved problems or concerns.
• Ensures departmental employees wear accurately designated uniforms at all times.
• Maintain and promote continuous communication and hospitality service among all departments.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Qualifications

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School/GED
• 3-5 years of related experience
• 2+ years of Supervisory experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and to receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request an accommodation.