Housekeeping Manager

CSM Corporation; Minneapolis (MN); On-site; USD 55,000 - 62,000; Full time

Job summary

Residence Inn Minneapolis Downtown at The Depot is seeking a dedicated housekeeping manager to lead our guest rooms and public areas, driving revenue through efficient operations and high cleanliness standards. You will manage staff, control expenses, schedule labor, and ensure safety compliance while delivering outstanding guest satisfaction.

Requires 2+ years of progressive housekeeping management, strong communication, problem-solving, and the ability to multitask in a fast-paced environment;

Qualifications

• 2+ years of progressive housekeeping management experience required.
• Must be detail oriented with strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment; bi-lingual preferred.

Responsibilities

• Oversee overall housekeeping operations and staff for guest rooms and public areas.
• Manage department finances, budgeting, and cost control.
• Schedule staff, monitor labor, and adjust staffing as needed.
• Procure supplies, negotiate with vendors, and follow procurement guidelines.
• Ensure guest satisfaction through quality cleanliness and timely responses.
• Train staff and enforce service standards and safety procedures.

Skills

Housekeeping management

Communication

Problem-solving

Multitasking

Bi-lingual

Education

High school diploma or GED

College degree preferred

Job description

Residence Inn Minneapolis Downtown at The Depot | CSM Lodging Services
Minneapolis, MN 55401, USA

• On-site
• Pay or shift range: $55,000 USD to $62,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time
• Requisition #: HOUSE008796

Description

This position is responsible for overall housekeeping operations and ensures the cleanliness of hotel rooms and public areas. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

• Responsible for the overall finances of the housekeeping department.
• Responsible for maximizing hotel profitability and management of expenses.
• Effectively manages labor through proper scheduling, monitoring, and adjusting based on business needs.
• Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
• Follows CSM procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Ensures sufficient room inventory is available and cleaned to maximize revenue.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees.
• Responsible for all required training for department employees and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
• Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.

Competencies/Skills Required: 2+ years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred.

Education: High school diploma or GED required. College degree or equivalent experience preferred.

Physical Requirements: Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.