Housekeeping Manager

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a prestigious AAA Four Diamond resort as a Housekeeping Manager, overseeing the housekeeping department and ensuring top-tier service. This role involves managing staff, maintaining cleanliness, and providing exceptional guest experiences at the Grand Geneva Resort & Spa. Enjoy competitive benefits and opportunities for career growth.

Benefits

Free meals every shift

Discounted gym membership

Room discounts at Marcus Hotels & Resorts

Discounts at restaurants and activities

Free parking

Two for one movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Medical, dental, and vision insurance

Qualifications

• Prior housekeeping supervisory or management experience preferred.
• Ability to tolerate exposure to chemicals and operate computers.
• Flexible schedule required, including availability on days, nights, weekends, and holidays.

Responsibilities

• Oversee and train all housekeeping employees.
• Ensure cleanliness and maintenance of assigned areas.
• Manage work schedules and assign tasks to employees.

Skills

Communication

Supervisory Skills

Physical Stamina

Education

High School Diploma

College Education (Preferred)

Job description

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Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Housekeeping Manager at the Grand Geneva Resort & Spa, you’ll play a pivotal role in steering the Housekeeping Department, ensuring seamless operations, and delivering top-tier service and cleanliness throughout the rooms in the resort.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

1. Oversee and train all housekeeping employees as directed by the Director of Housekeeping.
2. Ensure cleanliness, maintenance, and daily inspections of assigned areas and equipment.
3. Supervise storage, dilution, and distribution of cleaning products and supplies.
4. Communicate regularly with the Director of Housekeeping to address issues, plan, and implement training.
5. Manage work schedules, assign tasks, and provide clear instructions to employees.
6. Inspect common areas and equipment, addressing tasks requiring immediate action.
7. Monitor and control linen supply flow and coordinate with supervisors on daily projects.
8. Assist in hiring, disciplinary actions, policy updates, and compliance with OSHA regulations.
9. Other duties as assigned.

What do you bring to the role?

1. High school diploma required; college education preferred.
2. Prior housekeeping supervisory or management experience preferred.
3. Ability to tolerate exposure to chemicals, cleansers, and solvents as part of job duties.
4. Ability to operate computers, calculators, and respond to guest comments and requests.
5. Communicate effectively in English via phone, radio, or in person with guests, staff, and management.
6. Perform physical tasks such as reaching up to 8 feet, pushing/pulling loaded carts requiring 25-30 pounds of force, be mobile throughout the hotel and be able to climb stairs for inspections.
7. Understand and follow policies, procedures, chemical labels, and job instructions.
8. Flexible schedule required, including availability on days, nights, weekends, and holidays.

What’s in it for you?

1. A free, well-balanced meal every shift
2. Discounted gym membership
3. Room discounts at Marcus Hotels & Resorts
4. Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
5. Free parking
6. “Two for one” movie theater coupons at Marcus Theatres
7. Ability to grow your career and transfer from one property to another
8. Early wage access
9. Paid time off
10. Flexible scheduling
11. Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
12. And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.