Housekeeping Manager

Pyramid Global Hospitality; Honolulu (HI); On-site; USD 58,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality invites you to join Wayfinder Waikiki as part of our housekeeping leadership team. You will support the Executive Housekeeper in daily operations, ensuring top-tier cleanliness and efficiency across guest rooms, public areas and back‑of‑house spaces.

You will supervise staff, enforce standards, train colleagues, and coordinate with other departments to elevate guest experiences. Weekend/holiday flexibility is expected.

Qualifications

• 2-4 years of housekeeping experience with supervisory preferred.
• Knowledge of housekeeping procedures and industry standards.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Oversee daily housekeeping operations, laundry, and public area cleaning.
• Ensure cleanliness, presentation and efficiency in guest rooms and public spaces.
• Conduct inspections to maintain quality control and brand standards.
• Train and supervise housekeeping staff and foster teamwork.
• Coordinate with front office and maintenance to enhance guest experience.

Skills

Leadership

Team supervision

Communication

Problem-solving

Flexible hours

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight‑knit community that supports you every step of the way. If you're ready for a fulfilling career in one of the most breathtaking places on Earth, your journey begins at Wayfinder Waikiki.

What You Will Have An Opportunity To Do

This role supports the Executive Housekeeper in overseeing daily housekeeping operations, ensuring cleanliness, organization and efficiency in all guest rooms, public areas and back of the house spaces. It also involves supervising housekeeping staff, maintaining quality control, managing inventory and ensuring guest satisfaction while adhering to hotel policies.

Essential Functions

• Assist in overseeing the daily operations of housekeeping, laundry and public area cleaning.
• Ensure all areas meet the hotel’s cleanliness and presentation standards.
• Conduct inspections of guest rooms and public areas to maintain quality control.
• Implement and enforce hotel brand standards, health regulations and safety protocols.
• Assist with the training and supervision of the housekeeping staff.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Assist in managing the inventory of cleaning supplies, linens and guest amenities.
• Ensure lost and found procedures are followed.
• Work closely with other departments, including front office and maintenance, to enhance the guest experience.

What are we looking for?

Qualifications

• High school diploma or equivalent
• 2-4 years of housekeeping experience. Supervisory experience is preferred.
• Knowledge of housekeeping procedures, cleaning techniques and industry standards.
• Strong leadership, communication and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Compensation

$58,000

$65,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.