Housekeeping Manager

Omni Hotels & Resorts; Fernandina Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to enhance guest experiences through exceptional service and leadership. In this dynamic role, you will oversee housekeeping operations, ensuring the highest standards of cleanliness and efficiency. You will work closely with the Executive Housekeeper, manage staff, and maintain open communication across departments while actively participating in quality assurance initiatives. If you are passionate about hospitality and committed to excellence, this position offers a fantastic opportunity to make a meaningful impact in a vibrant resort environment.

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality required.
• Must be highly motivated and have the ability to multi-task.

Responsibilities

• Provide courteous and personalized guest service, exceeding expectations.
• Assist in managing all Housekeeping functions and quality assurance.
• Maintain communication with departments and inspect guest rooms daily.

Skills

Guest Service Skills

Leadership

Multi-tasking

Problem-solving

Education

High School Diploma or GED

College Degree

Job description

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To assist in managing and directing all Housekeeping functions. To participate in quality assurance for the Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos and payroll cost controls.
• Monitors Housekeeping inventories to ensure adequate levels are maintained.
• Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepares and completes all reports needed. VIPs, Due-Outs, V/Ds, etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRAs, and that they are completing all daily housemen duties/special projects.
• Participates in energy conservation efforts.
• Respects hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality required. Prior Housekeeping Management experience strongly preferred.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.
• Must be able to work around the resort in both the hotels and the villas.