Housekeeping Manager

Hotel Talent NYC; Buxton (ND); On-site; USD 64,000 - 68,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Manager to lead their housekeeping operations. This role is crucial in ensuring the highest standards of cleanliness and guest satisfaction. You will supervise a talented team, manage daily operations, and maintain inventory while fostering a positive work environment. Ideal candidates will have a strong background in housekeeping, preferably with luxury experience, and possess exceptional leadership and organizational skills. Join this dynamic team and make a significant impact in delivering outstanding service and performance.

Benefits

Health Benefits

Vacation Time

Wellness Days

Manager Development Program

Qualifications

• 2+ years of experience in housekeeping or related field.
• Strong understanding of custodial procedures and standards.

Responsibilities

• Supervise daily operations of the housekeeping department.
• Monitor cleanliness and adherence to brand standards.
• Train and develop housekeeping team members.

Skills

Leadership Skills

Attention to Detail

Organizational Skills

Time Management Skills

Guest Service Skills

Education

Minimum 2 years of related experience

Luxury Experience

Tools

Cleaning Supplies

Inventory Management Systems

Job description

General Description:

This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for the hotel's Housekeeping operations on AM and mostly MID/PM shifts and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible supervising, and coordinating the daily activities of the housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Housekeeping Manager is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to brand standards and achieving guest satisfaction. Forbes standards experience a plus. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with guests, and team members.

Primary Duties:

• Primary duties include supervising the Housekeeping Department day to day-to-day functions on MID/PM shifts
• Monitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliance
• Monitor Turndown Service and Guest Requests
• Manage team to live within guest service scores as required by the brand and attain high-level opinion survey scores
• Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
• Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected hotel brand standard is set and continued
• Implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
• Solid understanding of housekeeping, laundry, supplies, and mini bar and pars
• Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
• Staff daily while adhering to productivity standards as well as budgetary constraints
• Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
• Order supplies and replacements as needed
• Train and develop team as directed
• Adhere to Lost & Found procedures
• Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
• With minimal supervision, plan and carry out the duties (and additional duties) listed above
• Perform all duties other than the above requested by the hotel management/direct supervisor
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Education and Experience:

• A minimum of two years of related experience in the Housekeeping Department; or an equivalent combination of education and experience that is related - Luxury Experience a Plus
• Knowledge of custodial procedures, including floor care, waste management, and recycling programs
• Ability to multitask under high-pressure situations
• Knowledge of Forbes Standards a Plus

Compensation:

The anticipated compensation range for the position for applicants working in NYC is $64-68K annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Perks:

Health Benefits, Vacation time, Wellness days, Manager Development Program.

Source: Hospitality Online