Director of Housekeeping

Montage International; Bluffton (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Montage International in Bluffton, SC, seeks a Director of Housekeeping to lead the department's day-to-day operations and long-term vision. You will oversee cleanliness standards, budgeting, forecasting, and training programs to ensure guest satisfaction.

The role requires five or more years in luxury hotel housekeeping, strong communication, and experience with Opera or similar systems; you will collaborate across departments and manage staff development while maintaining safe working

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• 5+ years’ experience in housekeeping within a luxury hotel.
• Intermediate skills with Word, Excel, PowerPoint, Outlook.
• Opera preferred.
• Clear reading/writing in workplace language; strong communication.
• Ability to supervise staff, manage duties, and discipline when needed.

Responsibilities

• Provide long-term vision and direction including improvements and projects.
• Conduct regular inspections to ensure cleanliness and maintenance standards.
• Coordinate with other departments to improve guest satisfaction.
• Ensure equipment is maintained and used properly.
• Oversee budgeting, forecasting, and financial planning of the department.
• Hire, train, supervise and develop colleagues for effectiveness.
• Maintain employee relations with contract staff and training integration.
• Establish safe working conditions through appropriate training.
• Build relationships with all levels of hotel staff.

Skills

Microsoft Office

Communication skills

Supervision

Education

High school diploma

Bachelor's degree preferred

Tools

Opera

Job description

Director of Housekeeping

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love.

If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Summary

SUMMARY The Director of Housekeeping will be responsible for the management and day-to-day operations for the Housekeeping department.

Essential Functions

• Responsible for the long term vision and direction, including improvements and projects.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Ensure that all equipment is maintained and used accordingly.
• Meet all service and production standards for Pendry.
• Responsible for overall financial performance including budgeting, forecasting, and financial planning of the department.
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
• Maintain effective cost control through systems and processes.
• Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.
• Create appropriate relationships with all levels of hotel Associates.

Qualifications

• High School Diploma or equivalent is required, Bachelor’s Degree preferred.
• Five (5) plus years’ experience in housekeeping within a luxury hotel.
• Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.
• Opera preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of hotel housekeeping operations.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Physical Requirements

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15-40 lbs. on a regular and continuing basis.
• Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks.
• Must have finger dexterity to be able to operate office equipment.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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