Director of Housekeeping

Montage Hotels & Resorts; Healdsburg (CA); On-site; USD 120,000 - 125,000; Full time

Job summary

Montage Hotels & Resorts seeks a Director of Housekeeping to lead the department's daily operations in a luxury setting. You will drive service standards, budget planning, staffing, and vendor relations to ensure guest satisfaction.

The role requires a high school diploma (Bachelor’s preferred), 5+ years in luxury hotel housekeeping, strong communication and leadership skills, and proficiency in Microsoft Office and Opera PMS.

Qualifications

• Requires a high school diploma or equivalent; bachelor's degree preferred.
• Minimum 5+ years of housekeeping leadership experience in a luxury hotel.
• Proficient with Microsoft Office; Opera PMS experience a plus.

Responsibilities

• Lead long-term vision and direction for the Housekeeping department.
• Conduct regular hotel inspections to ensure cleanliness and standards.
• Coordinate with other departments to improve guest satisfaction.
• Manage budgeting, forecasting and financial planning for the department.
• Oversee staffing, training and development of team members.

Skills

Leadership

Communication

Staff supervision

Customer service

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Opera PMS

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Director of Housekeeping

Summary

The Director of Housekeeping will be responsible for the management and day-to-day operations for the Housekeeping department.

Essential Functions

• Responsible for the long term vision and direction, including improvements and projects.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Ensure that all equipment is maintained and used accordingly.
• Meet all service and production standards for Pendry.
• Responsible for overall financial performance including budgeting, forecasting, and financial planning of the department.
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
• Maintain effective cost control through systems and processes.
• Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.
• Create appropriate relationships with all levels of hotel Associates.

Qualifications

• High School Diploma or equivalent is required, Bachelor’s Degree preferred.
• Five (5) plus years’ experience in housekeeping within a luxury hotel.
• Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
• Must have to be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must have to be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of hotel housekeeping operations.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Physical Requirements

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

The pay scale* for this position is $120,000-$125,000 annual salary.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.