Housekeeping Manager

One&Only Resorts; Big Sky (MT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

PTO - 5 weeks

8 paid holidays

Uniforms provided

Complimentary transportation

Complimentary meals

Ski pass

Job summary

One&Only Moonlight Basin in Big Sky, Montana, seeks a Housekeeping Manager to oversee the entire housekeeping function in the absence of the Executive Housekeeper. You will lead guest room operations, public areas, laundry and back-of-house activities, ensuring service vision aligns with the One&Only standards.

The role reports to the Director of Rooms and requires notable supervisory experience, basic computer skills, and familiarity with Opera PMS.

Qualifications

• High School education required.
• Basic computer skills including Word, Excel and Opera.
• 2 years of supervisory or management experience within housekeeping.

Responsibilities

• Oversee housekeeping operations in the absence of the Executive Housekeeper.
• Manage guest rooms, public areas, laundry and back-of-house areas.
• Ensure VIP rooms are checked and special requests met.
• Identify training needs and assist in developing training plans for the team.

Skills

Supervisory experience

Basic computer skills

Word

Excel

Opera

Education

High School

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Job description

( 14756 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Under the general direction of the Director of Rooms and the Executive Housekeeper, and within the limits of the hotel’s policies and procedures manage the entire Housekeeping function in the absence of the Executive Housekeeper for The One&Only Moonlight Basin. This includes the service vision and concepts, oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, laundry and back of house areas.

Key Duties And Responsibilities

• Ensure that all Housekeeping team members report for duty in a timely manner and are issued with the relevant tools of the trade to carry out daily tasks
• Hand out all work assignments to each Housekeeping team member. Follow-up on tasks assigned to team members regarding job quality and efficiency
• Ensure the linen stock is adequately managed in that Par Levels as well as general condition of the linen is maintained at standard
• Ensure that all operating inventories are accurate and timely ordering of report to Executive Housekeeper.
• Responsible for reviewing and assisting performance appraisals of Housekeeping team members based on the One&Only Moonlight Basin company policies and guidelines
• To ensure all Very Important Guest (VIP) rooms are checked by the Manager Housekeeping/Assistant Manager Housekeepers for morning and turndown service
• Responsible for inspecting VIP rooms and taking care of any special requirements (Service pillow menu…)
• To ensure all maintenance issues are reported to the Maintenance department and Security department and to be follow up
• To ensure that any loses or damages to furniture and fittings or equipment are reported to the Executive Housekeeper/ Security department
• Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets etc.)
• To identify training needs, especially for Housekeeping team, assist in the development of formal and informal training plans and implement training sessions on an on-going basis and to inform Executive Housekeeper
• To assist with any other duties as required by the Executive Housekeeper or another member of the management team

Skills, Qualifications And Requirements

• Education – High School
• Basic computer skills and knowledge on Word, Excel and Opera
• Must have basic accounting skills
• 2 years of previous supervisory or management experience within housekeeping

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.