Housekeeping Lead

AC Marriott/ Charlotte Ballantyne; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD disability

401K options

Tuition assistance

Discounted hotel rates

Training & development

Career advancement

Job summary

Concord is hiring a Room Inspector/Housekeeping Lead to oversee housekeeping, laundry, and room attendants, focusing on room inspections and quality control. The role emphasizes daily cleanliness checks, staff training, and maintaining high service standards in a fast-paced hotel environment.

The position requires leadership in housekeeping operations, attention to guest needs, and adherence to grooming and policy guidelines.

Qualifications

• Must have supervisory experience in housekeeping.
• Ability to train and develop staff.
• Strong attention to cleanliness and quality.
• Proven ability to promote teamwork and morale.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Supervise Room Care Attendants.
• Inspect guest rooms and public areas daily for cleanliness standards.
• Conduct ongoing training of housekeeping staff to improve knowledge and skills.
• Promote teamwork and employee morale.
• Assist in pre-shift meetings, assign tasks, and ensure proper grooming standards.

Skills

Supervisory skills

Housekeeping supervision

Training & coaching

Quality control

Job description

We are hiring a Room Inspector/ Housekeeping Lead!

As the Housekeeping Lead you directly oversee housekeeping, laundry and houseperson team members with a focus on inspecting rooms.

Responsibilities:

• Provide the highest quality of service to the customer at all times.
• Supervise Room Care Attendants.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
• Promote teamwork and employee morale.
• Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.
• Communicate all policies and procedures for housekeeping and special cleaning projects.
• Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
• Ensure ready status of all rooms daily. Maintain key control.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• Check fixtures, television, radio, and heating/cooling equipment for proper operation.
• Set heating/cooling equipment and radio on proper settings.
• Inspect room for maintenance needs and report on maintenance service requests.
• Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
• Log rooms cleaned on daily housekeeping report.
• Fold terry and linen while waiting for rooms.
• Know how to operate laundry equipment and maintain public area cleanliness.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only):

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Bilingual in English/Spanish is a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.