Housekeeping Laundry Manager

Borealis Basecamp; Fairbanks (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Employee discounts

On-site meals

PTO

Job summary

Borealis Basecamp in Fairbanks, AK is seeking a Housekeeping & Laundry Manager to oversee housekeeping and laundry departments, ensuring cleanliness and service quality. Responsible for staff management, inventory control, and operational planning, the candidate must have supervisory experience and a strong attention to detail.

This seasonal full-time position runs from August 1st, 2026 to April 30th, 2027, offering a performance bonus and comprehensive benefits including housing, medical coverage, and employee discounts.

Qualifications

• 3-5 years of supervisory or management experience in housekeeping or hospitality.
• Proven ability to manage staff and daily operations.
• Ability to maintain cleanliness standards.

Responsibilities

• Manage daily housekeeping and laundry operations.
• Recruit, onboard, and supervise staff.
• Ensure compliance with cleanliness standards.

Skills

Attention to detail

Problem-solving

Communication

Organizational skills

Staff management

Education

High school diploma or equivalent preferred

Tools

Microsoft Office Suite

ADP

Flybook

MaintainX

Job description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Position Details

Job Title: Housekeeping & Laundry Manager

Location: Borealis Basecamp – Fairbanks, AK

Department: Housekeeping & Laundry

Reports To: General Manager

Employment Type: Full-time Seasonal (Exempt)

Start Date: August 1st, 2026

End Date: April 30th, 2027

Job Summary

The Housekeeping & Laundry Manager is a seasonal, exempt position responsible for the day‑to‑day operations of the housekeeping and laundry departments, including cleanliness standards, staff supervision, inventory management, and guest service support. This position reports to General Manager leadership and is a key member of the leadership team.

Key Responsibilities

Operational Oversight

• Manage day‑to‑day housekeeping and laundry operations across all guest accommodations
• Ensure consistent execution of Borealis Basecamp cleaning standards and SOPs
• Coordinate room turnaround, deep cleaning schedules, and readiness for arrivals
• Support operational planning for high occupancy periods and group arrivals
• Identify and resolve room‑related issues in a timely manner
• Other duties as assigned

Team Leadership

• Recruit, onboard, train, schedule, and supervise housekeeping and laundry staff
• Provide ongoing coaching, performance feedback, and corrective action as needed
• Maintain clear role definitions, job descriptions, and team organization
• Lead regular staff meetings and training sessions to reinforce standards

Laundry Operations & Environmental Standards

• Maintain high standards for all linens used in guest accommodations
• Oversee laundry processes, ensuring efficiency and quality control
• Ensure use of environmentally responsible products and practices
• Manage linen lifecycle, including replacement, waste reduction, and inventory control

Guest Experience & Escalation

• Serve as the primary escalation point for housekeeping‑related guest concerns
• Address guest issues promptly, professionally, and in alignment with company standards
• Ensure guest accommodations consistently meet cleanliness and presentation expectations

Inventory, Systems & Compliance

• Manage departmental inventory, ordering, and supply levels
• Follow established ordering procedures and budget guidelines
• Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite
• Track and maintain key performance indicators (KPIs) and department budget

Capacity Planning & Department Operations

• Maintain appropriate staffing levels based on occupancy and operational demand
• Plan for seasonal fluctuations and group bookings
• Ensure consistent adherence to Borealis Basecamp policies and SOPs

Qualifications

• Minimum 3-5 years of supervisory or management experience in housekeeping, hospitality, or related operations
• Strong attention to detail and commitment to cleanliness standards
• Proven ability to manage staff, schedules, and daily operations
• Excellent problem‑solving and decision‑making skills
• Ability to maintain a professional, solution‑oriented demeanor
• Strong communication and organizational skills
• Ability to hold crucial conversations and manage performance issues
• Proficiency in Microsoft Office (Excel, Word, Teams) and operational systems
• High school diploma or equivalent preferred
• Previous hospitality or housekeeping management experience required

Physical Demands

• Ability to stand and walk for extended periods
• Ability to lift, carry, and move items up to 50 lbs
• Ability to work in a fast‑paced environment with frequent activity
• Ability to navigate uneven terrain and outdoor/low‑light conditions as needed
• Flexibility to work weekends, holidays, and varying schedules

Compensation & Benefits

Performance Bonus

The Housekeeping & Laundry Manager is eligible for a semi‑annual performance bonus of up to 10% annually of the manager’s base salary.

• Up to 5% end‑of‑season
• Up to 5% end‑of‑year

Bonus eligibility and amounts are determined at the discretion of Borealis Basecamp based on financial performance, achievement of goals, and operational metrics. Bonuses are paid following May 15 or December 15, respectively.

Additional Benefits

• PTO (per company policy)
• Medical benefits
• Company phone and computer
• On‑site meals through staff housing program
• Participation in Basecamp activities
• Last‑minute stay in Basecamp accommodations – 2 per year

Employee Housing

Single occupancy room provided on‑site. Amenities include shared common areas with TV, Wi‑Fi, dining space, and an exercise area. Housing also includes shared private bathroom, laundry facilities, staff‑prepared lunch and dinner, and a self‑serve continental breakfast (oatmeal, cereal, fruit, etc.).

Borealis Basecamp Core Values

• Safety – Safety is our #1 priority. We do not compromise when it comes to ensuring the safety of our employees and guests.
• Hospitality – Hospitality is more than customer service; it’s about building genuine connections that make guests feel valued and welcomed.
• Continuous Improvement – We strive to get better every day in everything we do.
• Earn Trust – We honor commitments, communicate openly and honestly, and treat each other with respect.
• Teamwork – We share responsibility—everyone contributes, and no task is beneath anyone.

Pre‑Employment Requirements

Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third‑party provider. Employees may be subject to drug testing conducted by a third‑party provider, including pre‑employment, random, reasonable suspicion, and post‑incident testing, in accordance with company policy and applicable law.