Housekeeping Laundry Manager

Borealis Basecamp; False Pass (AK); On-site; USD 40,000 - 55,000; Full time

Job summary

Borealis Basecamp in Fairbanks, AK seeks a Housekeeping & Laundry Manager to lead daily operations in our seasonal resort, ensuring top cleanliness, guest readiness, and staff coordination.

You will supervise housekeeping and laundry teams, train staff, manage inventory and budgets, and uphold environmental standards while delivering outstanding guest experiences. Join a dynamic team in a stunning Alaskan setting.

Qualifications

• Preferred 3+ years of supervisory or management experience in housekeeping or hospitality.

Responsibilities

• Oversee day-to-day housekeeping and laundry operations across all guest accommodations.
• Ensure cleaning standards and SOPs are consistently applied.
• Coordinate room turnover and deep cleaning schedules.
• Assist with occupancy planning and group arrivals.
• Recruit, onboard, train, and supervise staff.
• Manage inventory, ordering, and departmental budget.
• Serve as escalation point for guest concerns.
• Monitor linens quality and environmental practices.

Skills

Supervisory experience

Tools

ADP

Flybook

MaintainX

Microsoft Office

Job description

Job Description

Job Description

About Borealis Basecamp

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.

Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.

Position Details

Job Title: Housekeeping & Laundry Manager

Location: Borealis Basecamp – Fairbanks, AK

Department: Housekeeping & Laundry

Reports To: General Manager

Employment Type: Full-time Seasonal (Exempt)

Start Date: August 1st, 2026

End Date: April 30th, 2027

Job Summary

The Housekeeping & Laundry Manager is a seasonal, exempt position responsible for the day-to-day operations of the housekeeping and laundry departments, including cleanliness standards, staff supervision, inventory management, and guest service support. This position reports to General Manager leadership and is a key member of the leadership team.

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.

Key Responsibilities

Operational Oversight

• Manage day-to-day housekeeping and laundry operations across all guest accommodations
• Ensure consistent execution of Borealis Basecamp cleaning standards and SOPs
• Coordinate room turnaround, deep cleaning schedules, and readiness for arrivals
• Support operational planning for high occupancy periods and group arrivals
• Identify and resolve room-related issues in a timely manner
• Other duties as assigned

Team Leadership

• Recruit, onboard, train, schedule, and supervise housekeeping and laundry staff
• Provide ongoing coaching, performance feedback, and corrective action as needed
• Maintain clear role definitions, job descriptions, and team organization
• Lead regular staff meetings and training sessions to reinforce standards

Laundry Operations & Environmental Standards

• Maintain high standards for all linens used in guest accommodations
• Oversee laundry processes, ensuring efficiency and quality control
• Ensure use of environmentally responsible products and practices
• Manage linen lifecycle, including replacement, waste reduction, and inventory control

Guest Experience & Escalation

• Serve as the primary escalation point for housekeeping-related guest concerns
• Address guest issues promptly, professionally, and in alignment with company standards
• Ensure guest accommodations consistently meet cleanliness and presentation expectations

Inventory, Systems & Compliance

• Manage departmental inventory, ordering, and supply levels
• Follow established ordering procedures and budget guidelines
• Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite
• Track and maintain key performance indicators (KPIs) and department budget

Capacity Planning & Department Operations

• Maintain appropriate staffing levels based on occupancy and operational demand
• Plan for seasonal fluctuations and group bookings
• Ensure consistent adherence to Borealis Basecamp policies and SOPs

Qualifications

• Preferred 3+ years of supervisory or management experience in housekeeping, hospitality,