Housekeeping Inspector

Greenbrier International; White Sulphur Springs (WV); On-site; Full time

Job summary

Join a dynamic team at an esteemed hotel where your leadership will shine! As a Housekeeping Supervisor, you will oversee room attendants, ensuring exceptional service and cleanliness standards. Your role includes providing constructive feedback, maintaining communication with management, and tracking team performance. This position requires a proactive individual who thrives under pressure and possesses strong supervisory skills. Enjoy a vibrant work environment where your contributions are valued, and every day brings new challenges and opportunities to excel in the hospitality industry.

Qualifications

• Supervisory experience is essential for leading the housekeeping team.
• Excellent communication skills are required for effective guest interaction.

Responsibilities

• Inspect room attendants' performance and ensure standards are met.
• Maintain effective communication with managers regarding guest issues.

Skills

Supervisory Experience

Excellent Oral and Written Skills

Basic Computer Skills

Property Management Systems (OPERA, HotSos)

Data Entry

Typing (WPM) Intermediate/Experienced

Education

High School Diploma or G.E.D.

Tools

Excel

Database Management

Programming

Calendars

Internet

Hardware Installation

Job description

Regular | The Greenbrier Hotel | United States

Posted On 11/19/2024

Job Information

Department Name: Housekeeping

Hospitality: $17.34

City: White Sulphur Springs

State/Province: West Virginia

Zip Code: 24986

Job Description

Primary Responsibilities:
• Inspect room attendant’s performance and hold them accountable when needed.
• Ensure all areas are up-to-standards by walking floors constantly.
• Offer positive and constructive feedback to team members on a daily basis.
• Maintain effective communication with managers on guest and room issues.
• Follow up with guest’s requests and ensure work is completed.
• Track team member’s performance and provide manager with accurate results.

Secondary Responsibilities:
• Work on projects as needed.
• Assist with weekly meetings.

Normal Working Hours: (Shift, days)
• Weekends and holidays required. Number of hours worked dependent upon house count and seniority.

Minimum Requirements:

Past Work Experience Requirements:
• Supervisory experience required.

Educational Requirements:
• High School Diploma or G.E.D.

Communication Skills Requirements:
• Excellent oral and written skills.

Technical Requirements:
• Basic computer skills preferred.
• Experience with Property Management Systems (OPERA, HotSos).
• Driver's License required.

Computer Experience:
• Excel
• Database
• Programming
• Calendars
• Internet
• Hardware Installation.

Technical Skills:
• Typing (WPM) Intermediate/Experienced.
• Data Entry.

Physical Requirements:
• Standing - Frequent
• Sitting - Frequent
• Walking - Frequent
• Climbing - Frequent
• Bending/Stooping - Frequent
• Overhead Reaching
• Arm/Hand Movement
• Hand/Eye Coordination.

Location of Work:
• Indoors
• Outdoors
• Temp. Fluctuations.

Work Postures:
• Continuous (up to 8 hrs. in an 8 hr. shift)
• Frequent (up to 5.5 hrs. in 8 hr. shift)
• Infrequent (up to 3 hrs. in an 8 hr. shift)
• Rarely (up to .5 hr in 8 hr. shift).

Lifting Requirements:
• Must be able to lift over 41 lbs. in the following positions:
• Overhead lift
• Floor to Waist Lift
• Grasping
• Push/Pull
• Carrying.

Required Supervision:
• Reports to Housekeeping Manager.
• Supervises room attendants and housemen according to assignment.
• Able to work under pressure while maintaining a positive attitude.

Other Requirements:
• Consistent demonstration of the Ten Essential Attributes.
• Must have good judgment, leadership skills and be attentive.
• Able to follow instructions and meet deadlines.