Housekeeping Houseperson | Overnight

Omni Hotels & Resorts; North Chicago (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Omni Chicago Hotel is seeking a Housekeeping/Linen Aide to ensure linen is delivered appropriately and assigned areas are stocked to hotel standards. You will service guest rooms and public areas, respond to guest requests, and support a clean, safe environment.

The role requires standing for long periods, flexible hours including nights and weekends, and a professional appearance. Omni Chicago Hotel offers a dynamic team and opportunities for growth.

Qualifications

• Maintain a professional business appearance and demeanor.
• Prior housekeeping or environmental services experience preferred.
• Stand or walk for extended periods; frequent bending/reaching.
• Willing to work flexible hours including nights, weekends, and holidays.
• Ability to work in a fast-paced hotel environment and handle multiple priorities.
• Maintain personal hygiene and professional grooming.

Responsibilities

• Sorts and delivers linen and supplies for guest rooms.
• Keeps linen room closets stocked at par.
• Organizes linen closets and maintains cleanliness of corridors.
• Delivers guest requests and cleans guest rooms upon request.
• Reports any maintenance issues to the Housekeeping Supervisor.
• Gathers cleaning supplies and returns them after use.
• Maintains guest room standards and meets hotel service expectations.

Skills

Professional appearance

Flexible scheduling

Customer service oriented

Stamina for long shifts

Job description

Omni Chicago Hotel

Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi‑Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world‑famous Mag Mile, our AAA Four Diamond all‑suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.

At Omni we are known for our quality and exceptional service that delivers “The Most Magnificent Memories on the Mile.” We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Overview

To ensure that linen is separated and delivered in appropriate amounts on each guest room floor. Also, keep assigned Housekeeping areas clean and fully stocked, and service assigned public areas to meet Hotel standards. Deliver any guest request items to rooms and/or service guest rooms as needed.

Responsibilities

• Sorts and delivers all linen arriving at the hotel from outside vendors.
• Ensures that assigned linen room closets are stocked at par.
• Organizes linen closets.
• Keeps corridors on guest room floors clean.
• Completes guest requests.
• Clean guest rooms upon request.
• Must work well in stressful, high-pressure situations.
• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Hotel standards and regulations to support safe, efficient hotel operations.
• Gather all cleaning supplies and return them daily. Complete all assigned cleaning duties in designated area.
• Report any engineering problems or repairs to Housekeeping Supervisor/Manager.
• Return any borrowed items (i.e., irons, boards, hairdryers, etc.) to the Housekeeping Department when taken from the guest room.
• Pick up trash and dirty linen from housekeeping regularly.
• Bring all dirty glasses to housekeeping at the end of the shift.
• Deliver guest requests within 10 minutes and call operator back once completed.
• Gain knowledge of all hotel facilities to answer questions from guests.
• Perform all other related duties as requested.

Qualifications

• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience preferred or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead, and squatting.
• Must be willing to work flexible hours as needed during busy times and high‑profile events, including nights, weekends, and holidays.
• Candidate must be able to work in a fast‑paced environment and handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.